Before connecting a domain, your Website Studio project must be published.

Inside Website Studio, confirm that the project shows a public URL.

Example:

If you open this link in a browser, you should see your website already live on the internet.

Once this is working, you can proceed to connect your custom domain.

Inside the Website Studio dashboard:

1️⃣ Open your project
2️⃣ Click Custom Domains
3️⃣ Click Connect Domain
4️⃣ Select Existing Domain

You will then be prompted to enter your domain name.

Example:

Click Continue.

Website Studio will now generate the DNS configuration you need.

You must add a CNAME record in your domain provider's DNS settings.

For example, in hosting providers like Hostinger, GoDaddy, or Namecheap, this can be done inside the DNS management panel.

Typical location:

You will add a CNAME record like this:

Explanation:

The @ symbol represents the root domain.

Example:

In some hosting dashboards, you may see existing records like:

These may need to be removed if they conflict with the Website Studio configuration.

⚠️ If you are unsure about deleting records, contact your domain provider's support team before making changes.

After adding the CNAME record, DNS changes must propagate across the internet.

This process can take:

Some providers like Hostinger update DNS very quickly, often within minutes.

Once the DNS record is added, return to Website Studio.

Click:

The system will now generate an SSL certificate for your domain.

This ensures your site loads securely using HTTPS.

Example:

SSL generation usually takes:

This message usually appears when:

Simply wait a few minutes and refresh the page.

Once the SSL certificate is ready, your website will load normally.

✔ Your site must be published before connecting the domain
✔ Make sure the CNAME record points to the Website Studio URL
✔ DNS changes may take time to propagate
✔ SSL must be generated after DNS is configured

If your custom domain is not working after following the setup steps, review the common issues below.

If your domain does not load your Website Studio site, check that the CNAME record was added correctly.

Verify the following:

(or sometimes your domain provider may require www)

Example:

Also make sure there are no conflicting A or CNAME records for the same host.

DNS updates are not always instant.

Depending on your domain provider, propagation may take:

You can check if your DNS changes have propagated using tools like:

Search for your domain and verify that the CNAME record appears globally.

If you see an error like:

This usually means the SSL certificate is still being generated.

Return to Website Studio and click:

The platform will begin generating the SSL certificate.

This process may take:

Once completed, your site will load securely with HTTPS.

If your domain still loads an old site:

Check for existing DNS records such as:

These may override the Website Studio configuration.

Remove conflicting records and keep only the required CNAME entry.

Sometimes domains use external nameservers.

Example:

Make sure you update the DNS where your nameservers are configured, not necessarily where the domain was purchased.

Below is a simplified view of how your domain connects to your Website Studio project.

Step-by-step flow:

1️⃣ A visitor enters your domain in the browser
2️⃣ DNS resolves the CNAME record
3️⃣ The request is routed to Website Studio hosting
4️⃣ Your site loads securely via HTTPS