⚠️ Why My Website Studio Domain Shows a 404 or SSL Error

Before troubleshooting, it's helpful to understand how your domain connects to Website Studio.

When someone visits your domain, the following process happens:

If any step in this chain is incomplete or misconfigured, your site may show errors.

The most common reason for domain errors is DNS propagation delay.

After adding your CNAME record, DNS updates must propagate across global DNS servers.

Typical propagation time:

During this time, different users may see different results.

Some visitors may see:

while others already see the new site.

You can verify your DNS record using:

Steps:

If your DNS record appears globally, propagation is complete.

After DNS is configured, Website Studio automatically creates an SSL certificate so your site can load securely via HTTPS.

Until SSL is issued, browsers may display:

or

This is normal while SSL is provisioning.

Inside Website Studio:

1️⃣ Open your project
2️⃣ Go to Custom Domains
3️⃣ Click:

The system will begin generating the SSL certificate.

Typical SSL activation time:

Once completed, your domain will load securely.

Example:

Another common issue is an incorrectly configured DNS record.

Verify that your DNS record looks like this:

Key points to verify:

✔ Type must be CNAME
✔ Target must match the Website Studio URL exactly
✔ No extra spaces or characters
✔ Only one CNAME exists for the same host

Some providers require using www instead of @.

Example:

If your domain previously hosted another website, it may still contain old DNS records.

Common conflicting records include:

These records may override the Website Studio configuration.

Open your DNS management panel and look for records such as:

Remove any records that conflict with your Website Studio setup.

Then keep only the required CNAME configuration.

Sometimes the domain registrar and DNS provider are different.

Example scenarios:

or

If you edit DNS in the wrong location, the changes will not apply.

Go to your domain settings and review the nameserver configuration.

Example:

If Cloudflare nameservers are listed, DNS must be edited inside Cloudflare, not the domain registrar.

Sometimes your browser caches the old domain configuration.

Try the following:

You can also test the domain from another device or network.

Your domain cannot connect if the Website Studio project is not published.

Verify that your site is accessible through the Website Studio public URL.

Example:

If this link does not load, publish the site first.