The Report an Issue feature in the Search Atlas WordPress plugin provides a simple, streamlined way for clients to notify our team of problems they encounter. With just a few clicks, users can include a full issue description, select the severity, and automatically attach all relevant system information we need to debug and prioritize the issue efficiently. This ensures faster troubleshooting and better visibility for the engineering team.
🖥️ Step-by-Step Guide
🔧 Step 1 — Navigate to the Report Issue Section
🔧 Step 1 — Navigate to the Report Issue Section
From your WordPress dashboard, look at the left-side navigation panel and locate Search Atlas.
Under this section, click Report Issue.
Your screen will load the full reporting interface, displaying two major areas:
System Information
Report an Issue
This system information is automatically included in your report to help our team debug your environment.
📝 Step 2 — Review the System Information Block
📝 Step 2 — Review the System Information Block
Under the “System Information” section, you’ll see key details about your installation:
Website URL
Plugin version
WordPress version
PHP version
Active theme
Project UUID
This data requires no action from you — it is collected automatically and securely.
🗒️ Step 3 — Enter Your Issue Description
🗒️ Step 3 — Enter Your Issue Description
Scroll down to the Issue Description box.
Here, you’ll describe:
What happened
Any error messages
Steps to reproduce the issue
Any relevant context
⚠️ The field requires at least 10 characters.
If the field is empty and you try to proceed, it will show a validation warning — exactly like the red error state in your screenshot.
🚦 Step 4 — Select the Severity Level
🚦 Step 4 — Select the Severity Level
Below the description field, choose the issue severity. Choose the level that best matches the impact of the problem.
👤 Step 5 — Include User Information
👤 Step 5 — Include User Information
You’ll see a checkbox labeled:
Include current user information (username, email)
This helps us contact you if more context is needed.
📤 Step 6 — Submit Your Report
📤 Step 6 — Submit Your Report
Click the Submit Report button.
Once submitted:
The plugin bundles your system data,
Attaches your description, severity, and user info,
Sends everything directly to our monitoring dashboard,
And becomes available to the engineering team for triage.
📌This ensures we can prioritize and debug issues properly.
💡 How It Works Behind the Scenes
Once your report is submitted:
The issue appears automatically in our internal dashboard.
Our engineering team can see full environment details and debug context.
Each issue is tracked, organized, and prioritized for investigation.
This makes the process fast, transparent, and reliable for both the user and the development team.
✨ Final Notes
The Report an Issue tool is designed to make communicating technical issues frictionless. Just describe what you experienced, choose a severity, and click submit, the plugin handles the rest, giving our team everything needed to investigate. If you ever need help or want to share more details, don’t hesitate to reach out. We’re here to support you!