This article explains how to manage your Search Atlas subscription, billing details, payment methods, plan changes, invoices, and team members.
All steps match the current UI exactly.
📈 How to upgrade your plan?
📈 How to upgrade your plan?
You can upgrade at any time. Upgrades apply immediately and prorate automatically. Steps
Click your avatar (👤) in the top-right corner.
Select Billing from the dropdown.
Click Change Plan.
Select the plan you want and confirm the upgrade.
IMPORTANT! Ensure you use the same email address associated with your account to maintain uninterrupted access to your subscription opti
Billing Cycle Impacts for Upgrades
Upgrading your plan resets your billing cycle, assigning a new renewal date based on the date of your upgrade.
Prorated charges may apply for the remaining duration of your current billing cycle, ensuring a seamless transition to the new plan.
Aligning Renewal Dates
Upgrades do not synchronize renewal automatically to a specific preferred date. You may request a billing adjustment or upgrade strategically to align with your desired renewal timing.ons.
📈How to downgrade your plan?
📈How to downgrade your plan?
Downgrades take effect at the end of your billing cycle.
Steps
Click your avatar (👤) in the top-right corner.
Select Billing from the dropdown.
3. Click Change Plan.
4. Select the plan you want and confirm the downgrade.
👥 How to Add Team Seats?
👥 How to Add Team Seats?
To Add Members
Click your avatar (👤) → Settings → Team Members.
Click + Add Member.
Enter the team member’s email.
Choose the role (Member or Admin).
Save.
Purchase Additional Seats (Top Up)
If you have already consumed all the user seats included in your current plan, go to Billing → Team Members → Top Up to purchase additional seats.
IMPORTANT!
User seats purchased via Top Up are billed monthly. Each seat allows one additional team member to access your account. The cost is $35 USD per seat, per month.
💳 How to Update Your Payment Method?
💳 How to Update Your Payment Method?
Use this to add a new credit card or replace an expired one.
Steps
Click your avatar (👤) → Billing.
Find the Payment Method area on the right side.
Click Add Payment Method or Edit.
Enter your card details and save.
The new card is used for all future renewals.
🧾 How to View or Download Your Invoices?
🧾 How to View or Download Your Invoices?
You can access your invoice history directly in your Billing panel.
Steps
Click your avatar (👤) → Billing.
Select the Invoices tab.
Click Download under the column Actions for any invoice you need.
If there are no invoices listed, it means no processed charges yet.
📦 How to Purchase Additional Quotas (Top-Ups)?
📦 How to Purchase Additional Quotas (Top-Ups)?
Top-ups activate instantly and can be purchased at any time.
Steps
Click your avatar (👤) → Billing.
Scroll to the Quotas section.
Click Top Up on the quota you want.
Select the amount and confirm payment.
🛑 How to Cancel Your Subscription?
🛑 How to Cancel Your Subscription?
You can cancel at any time. Your account remains active until the current billing period ends.
Steps
Click your avatar (👤) → Billing.
Select Services.
Click the three vertical dots right below the Action column.
Click Cancel
Click Confirm
IMPORTANT!
Refunds for cancellations, if eligible, will be assessed via live chat with one of our representative upon request and processed back to your account based on your bank's timeline.
📊 How to Compare Plans & Features?
📊 How to Compare Plans & Features?
All plan tiers can be compared visually inside the Search Atlas pricing page.
Steps
IMPORTANT!
It is not possible to hold multiple subscription plans under one Search Atlas account. However, you can add quota-specific add-ons to complement your plan.
🔄 Refund Policies and Procedures Refunds may be available for situations like subscription downgrades or cancellations. Specific policies include:
Refund requests are reviewed by Search Atlas via Live Chat.
Approved refunds are credited back to your account.
Refund timelines depend on your bank's processing times.
For any refund issues, reach out via the support chat.
Managing your plan, billing, team seats, and usage in Search Atlas should always feel predictable, transparent, and fully within your control. Every setting lives in one place, and every action, upgrading, adjusting seats, checking invoices, refreshing quotas, follows a consistent visual path so you always know where you stand. If at any point the interface doesn’t match what you expect, or a detail falls outside what you can verify directly in the dashboard, a human teammate is only one step away. Our goal is simple: keep your workflow moving, keep your data accurate, and make sure you always have the clarity you need to grow confidently.