📌 Why the widget is missing
Removing a widget changes only the layout of that custom report. It does not delete the metrics behind the widget. There is no customer-facing backup or version history for a custom report layout, so you cannot roll the report back to an earlier design. To restore a missing widget, add it to the report again.
🛠️ Add Key Events by Channel again
Follow these steps to put Key Events by Channel Grouping back on the report.
- Open the project that owns the custom report.
- Open the custom report that is missing the widget.
- Switch the report to edit mode, or choose the control that lets you change the layout.
- Select Add widget.
- Locate Key Events by Channel Grouping in the component list and drag it onto the section canvas.
- Place the widget where you want it on the layout.
- Save the report layout. The widget appears on the report once added.
🔍 If the widget still does not show
- Confirm you are in the correct project and the correct custom report. A widget is saved on that report only.
- Check the date range for the report. If the selected date range has no recorded activity, the widget may display no data.
- Confirm key events are still set up for the property. If an event was removed or renamed, the widget may have nothing to display.
- If you keep more than one saved report, check whether the widget is still on another copy.
💡 Avoid losing a layout
Because you cannot restore an older layout automatically, keep a spare copy before you remove widgets.
- Save the layout as a new reusable template before making a large layout change.
- Name the copy clearly, for example with the date and the word backup.
- Edit the working copy, and leave the duplicate unchanged until the new layout looks right.
💬 Need more help
If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.