In this article, you’ll learn how to access support inside the Search Atlas platform—whether you’re troubleshooting an issue, learning a feature, or preparing to onboard a team.
🛠️ How to do contact
AI Assistant
Ask questions 24/7
Trained on official Search Atlas docs
Best for product usage, how-tos, and troubleshooting
Live Chat with Support
24 hours a day, 7 days a week. Support coverage is limited on weekends.
Best for account-specific, data-related, or urgent issues
Escalates to the right team if needed
Search the Help Center
Browse 80+ articles at Search Atlas Help Center
Quick solutions for common features and errors
Explore the Training Academy
Located in the Help Center → Academy
Tutorials, walkthroughs, and onboarding content
⚠️ Common mistakes to avoid
❌ Trying to contact support via email or phone
❌ Ignoring the in-app Help Widget for faster resolution
❌ Skipping context or key details when submitting a request
💡 Pro Tip
Whether you're interacting with AI or a human agent, providing clear context is key. Describe what you were trying to do, what went wrong, and include any error messages or screenshots. The more specific you are upfront, the faster and more accurately we can help — AI and humans alike work better with full details.