💳 What this charge is
The OTTO Google Ads add-on is a paid feature billed separately from your base Search Atlas plan. Some plans, including Agency, include it, in which case it is not charged. A charge of $199 on a receipt or invoice means the priced OTTO Google Ads add-on was billed on that invoice. A plan that includes the add-on is billed at $0.
A conversation note that OTTO PPC was included does not by itself change the invoice. Billing follows the products active on the account at the time of the charge, not a later recollection of what was discussed.
🔎 Check the invoice before you escalate
Open Billing, then Invoices, and locate the invoice number from your statement. The list shows the invoice ID, dates, type, a short details summary, status, and amount. Download the invoice to see the individual line items.
- Line item name: on the downloaded invoice, confirm it says OTTO Google Ads Addon. OTTO PPC is the product area, not the invoice line name. Quota lines such as OTTO Google Ads Campaigns or OTTO Google Ads Connections are separate and are not this $199 charge.
- Amount and date: match the charge to the billing period on the invoice.
- Plan contents: open Billing, then Services, and look for an active add-on named OTTO Google Ads Addon. A price of $199 means it is being billed separately. A price of $0 means it is included with your plan or a promotion. The Plans & Top-ups page shows your OTTO Google Ads campaign quota, not whether the add-on is included.
- Account: confirm you are viewing the same workspace that was billed.
Keep the receipt number and invoice number handy. Those identifiers are what the billing team uses to find the charge.
📋 What a prior ticket can and cannot show here
This article cannot display the live status of an older billing ticket, approve a refund, or confirm what any teammate said on a past chat. Ticket status, refund decisions, and plan entitlements are account-specific and are reviewed only inside your workspace.
A refund is not automatic. The billing team reviews whether the add-on was active, whether your plan already included OTTO Google Ads, and whether the charge matches a signed or selected add-on. If the add-on was enabled by mistake and you did not use it, say that clearly so the reviewer can check usage and entitlement.
🛠️ How to request a billing review
Send one message with the facts below. Repeating the same request in a new escalation slows the review because each new thread has to be matched to the original charge.
- Open the chat widget in the bottom-right corner of the platform.
- State that you are following up on a disputed OTTO Google Ads add-on charge.
- Include the receipt number, invoice number, charge amount, and charge date.
- Name the workspace and the email on the billing account.
- Explain why you believe the add-on should not have been billed, including any note that OTTO PPC was described as included in your plan.
- Ask for the status of the existing billing review and whether a refund or credit is approved.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.
💡 How to avoid another add-on charge
Before the next renewal, open Billing, then Services, find OTTO Google Ads Addon, and choose Cancel. The add-on remains available until the end of the current billing period and is not billed again after that. Cancelling it does not reverse a charge that has already been invoiced. Only a completed billing review can issue a refund or credit for a past invoice.