🧭 What This Error Means
If Search Atlas shows suspension-related text while your website appears online, check the exact URL and message being reported. The message alone does not establish that your entire website is offline or has received a search-engine penalty.
✅ Step 1: Confirm Your Website Is Live
Before changing any settings, check that your website loads correctly for visitors.
- Open your website in a private or incognito browser window.
- Check the homepage and a few key pages. Make sure they load without errors.
- If the site does not load for you, contact your hosting provider first. The issue may be with your hosting, not with Search Atlas.
🔗 Step 2: Check Your Domain and Address
Confirm that your project uses the intended website URL, and check where that URL redirects. Open the specific URL associated with the warning, rather than checking only your homepage.
- Protocol: Make sure the address matches how your site is served, such as https:// rather than http://.
- www versus non-www: Use the version of the address that redirects to your main site.
- Typos: Compare the address in your project with the one in your browser.
- Redirects: If your site redirects to a different domain, add the final destination address.
🛡️ Step 3: Review Access Settings
Some settings can block automated tools from reading your site. If access is restricted, the platform may incorrectly report that the site is unavailable.
- Robots.txt: Confirm that your robots.txt file does not block all crawlers.
- Firewalls and security plugins: Check whether a firewall, bot protection, or security plugin is blocking requests from SEO tools. Allow access if you are comfortable doing so.
- Password protection: Staging sites or pages behind a login cannot be read by the tools.
- Maintenance mode: Make sure maintenance mode is turned off.
🌐 Step 4: Check DNS and Hosting Changes
Recent changes to your domain or hosting can cause temporary errors. DNS updates can take time to spread across the internet, sometimes up to 48 hours. If you recently changed hosts, nameservers, or SSL certificates, wait for the change to finish propagating and then check again.
🔄 Step 5: Run the Check Again
After resolving any website-access problems, use Recrawl in Site Audit’s project menu or Recrawl Site in the audit overview to request a new crawl. Wait for the crawl to finish before reviewing the updated results. Reloading the page alone does not start a new crawl, and recrawling does not guarantee that the message will disappear.
📊 Step 6: Check Your Account and Subscription Status
If Search Atlas separately reports an account-access or subscription problem, review that notice and confirm that you are using the account containing your project. Do not assume that a website-suspended message means your Search Atlas subscription is inactive.
🧩 Step 7: Know When It Is a Platform Issue
If your website loads normally, your settings are correct, and the message continues after several checks, the problem may be on our side. Note the exact error text, the project name, the domain, and the time you first saw the message. This information helps our team investigate faster.
💬 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.
When you contact us, include the steps you have already completed. This will help us resolve your issue faster.
🗂️ Quick Tips to Prevent Future Errors
- Test your website after any hosting, domain, or security change.
- Keep your robots.txt file simple and review it after updates.
- Use one consistent version of your domain throughout your project.
- Check your project status after major site launches or migrations.