📄 Access Invoices When Billing Is Stuck

📄 Why you cannot open Billing

Billing is in the top-right avatar menu, under FINANCE. An unpaid-invoices dialog can cover the page, and you close it with the X. If you have just chosen a plan, a “Please wait” dialog can cover the plan page while payment is still processing, and that dialog cannot be closed. Neither dialog hides the invoice list, and nothing in the product tells you to contact support for it.

You do not need a new subscription to view past invoices. Anyone who can open Billing can open the Invoices tab. No screen has to be closed first.

🛠️ Close the screen that is blocking Billing

1. If the unpaid-invoices dialog is open, close it with the X. The “Please wait” payment dialog has no close control.
2. If the unpaid-invoices dialog is open, choose Pay invoice or Delete Invoice. If the “Please wait” dialog is showing and a checkout link is available, choose click here to return to checkout. Neither screen offers Skip or Do this later.
3. Opening a second tab does not lock the step. The “Please wait” state is saved in this browser, so another tab in the same browser can show the same dialog. It is not locked by the session.
4. Refresh the page after the screen closes, then sign in again if you are asked to.
5. Open the account menu and select Billing.

If a browser extension blocks clicks, try a private window or another browser. Clearing the cache is optional and is only needed when the same screen returns after a refresh.

📋 Download invoices from the start until now

1. In Billing, open the Invoices tab.
2. The invoice list has no date filter. Use the search box, status, and type filters. To limit by date, set Start date and End date on the Export CSV control.
3. Use the Download button on an invoice row to save that invoice as a PDF, or use Download All to save every invoice in one ZIP file. Export CSV downloads a spreadsheet, not the invoice files.
4. Save the files. Each invoice row shows an ID (shown as #ID), the created date, the paid date, and the amount. The downloaded file is named invoice- .pdf.

Viewer seats, white-label child accounts, GoHighLevel accounts, and Vendasta accounts cannot open Billing or see invoices. Everyone else who can open Billing can see the list. If you cannot see Billing, ask an account owner to change your access.

💬 When the screen will not close

If you still cannot leave the screen, or Billing opens without your full invoice history, contact support from inside the platform. If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.

In your message, include the account name, the title of the screen you are stuck on, and that you need every invoice from the start of the subscription until today. Do not send card numbers or full payment details in the chat.