💳 What extra OTTO site charges mean
Extra OTTO site charges are a recurring site-capacity top-up for licensed OTTO sites beyond what your plan includes. They are not a separate fee for each named site. You buy the extra capacity yourself; it is not added automatically. A smaller related amount can be a prorated charge for the rest of the current billing period. A charge on your statement does not by itself mean a particular site should stay active.
If a charge was not expected, you can review the billing details and ask our team to check whether a refund applies. Refunds are reviewed case by case and are not automatic.
📊 Where to find your billing breakdown
Use the billing area in your Search Atlas account to gather the details your office needs before you contact support.
- Sign in to Search Atlas and open your account or billing settings.
- Open the invoice, receipt, or payment history for the charge date.
- Note the invoice ID, created or paid date, amount, and the charge details shown for that invoice. Those details name the OTTO Sites quota or service, not a specific site.
- Download or save the invoice if your office needs a copy for its records.
If the invoice lists more than one line, record each amount separately. For example, note both the larger site charge and any smaller related charge so the review covers every amount in question.
🛠️ How to request a refund review
Send a refund request through live chat with the billing details ready. Clear details help the team match the payment and reply faster.
- Account email used for the Search Atlas subscription
- Charge date and each amount you want reviewed
- Invoice or receipt number, if one is shown
- Site name or URL tied to the extra OTTO charge
- Why the charge looks incorrect, such as the site was not meant to be added or billed
Our team will review the subscription, the OTTO site capacity, and the payment record. OTTO site top-up invoices are not refunded automatically. If a refund is approved, it is issued manually to the original payment method. Bank or card processing times vary and are outside Search Atlas control.
💡 How to avoid repeat site charges
Before you buy extra OTTO site capacity, confirm your current plan does not already cover the sites you need. To stop future charges for extra capacity, open Billing, then Plans & Top-ups, then OTTO quotas, then Sites, then Modify, and lower the total in Top up: OTTO Sites. You can also cancel the recurring top-up under Billing, then Services. The change takes effect on the next billing period. Keep downloaded invoices so your office can reconcile charges without waiting on a new copy.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.