📌 What this article covers
If you filled out step 1 of Buy Press Release and still cannot move to step 2, the continue control is usually disabled because a required field is empty, invalid, or not saved. This article shows how to find the blocker and move forward.
✅ Why the button stays stuck
Step 1 does not advance until every required item passes validation. The button can look unavailable even when the form appears complete. Common causes include:
- A required field is blank, including fields below the visible area of the page.
- A website, email, or phone value is not in a valid format.
- Text is shorter or longer than the allowed limit.
- A required choice, such as a category or distribution option, was not selected.
- A checkbox for terms or confirmation is still unchecked.
- An edit was typed but the field was not left, so the value did not register.
- The page is outdated after a long session or a browser extension is blocking the form.
🛠️ How to unlock step 2
- Stay on step 1 and scroll from the top of the form to the bottom.
- Look for red text, highlighted borders, or helper messages under each field.
- Fill every field marked required. Do not leave placeholders in place of real details.
- Check links start with https://, emails include an @ symbol and a domain, and phone numbers use only the expected characters.
- Click or tab out of the last field you edited so the entry is saved.
- Select any required category, location, or distribution option, then confirm any required checkbox.
- When every item is valid, the continue or next control should become available. Select it to open step 2.
🔄 If it is still disabled
- Refresh the page once, then review step 1 again before re-entering missing details.
- Try a private or incognito window, or another supported browser, with extensions turned off.
- Clear only this site’s cache if the form looks frozen, then sign in again.
- Avoid clicking the button repeatedly while the page is still loading.
- If you use autofill, replace any incomplete company, contact, or address values manually.
💡 Before you contact support
Note which fields you completed, the exact button label, and whether any error text appears. A screenshot of the full step 1 form helps a teammate see what is blocking the next step.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.