💡 What an OTTO SEO top-up is
An OTTO SEO top-up is an add-on on your Search Atlas subscription. It increases what your plan includes, such as extra site capacity, pages, or OTTO usage, and it is billed in addition to your base plan. A top-up can be a one-time purchase or a recurring add-on that renews with your billing cycle.
Seeing a top-up does not always mean you currently have more than two active sites. The charge follows the add-on on the account, not only the sites you are using today.
📊 Why you may be charged when you use only two sites
Extra OTTO SEO charges usually come from one of these situations:
- A top-up is still active. Someone on the account added it earlier, and it keeps renewing even if you later removed sites or stopped using the extra capacity.
- The top-up is not only for sites. Some add-ons cover pages, keywords, or OTTO actions. Two sites can still exceed the allowance included in your plan.
- A site was connected, then removed. Removing a site from OTTO does not always cancel a purchased top-up. The add-on stays until it is turned off.
- More than one workspace or user. A teammate may have bought the top-up on a shared billing account.
- Timing of the invoice. A charge can be a renewal, a prorated add-on from mid-cycle, or a previous top-up that posted after you reduced usage.
🛠️ How to review the charge
- Open your account Billing or subscription area and find the latest invoice.
- Look for a line that mentions OTTO SEO and top-up, add-on, or extra capacity. Note the date, amount, and whether it is recurring.
- In OTTO SEO, confirm how many sites are connected and whether any extra capacity is still assigned.
- Check who has billing access. Ask teammates if they added a top-up.
- Compare the invoice period with when you reduced usage. A charge inside a period you already paid for may be a renewal of an add-on that was still on.
If the invoice line does not match any active add-on or any usage you recognize, treat it as a billing review, not as proof that you need more sites.
⚙️ How to remove a top-up
- Go to Billing or your subscription settings and open active add-ons.
- Select the OTTO SEO top-up you do not want.
- Choose Remove or Cancel so it does not renew on the next cycle.
- Confirm the change and check that the add-on shows as canceled or scheduled to end.
- Keep a copy of the invoice and the date you canceled. Future invoices should no longer include that top-up after the current period ends.
Canceling a top-up stops future renewals. It does not always refund a charge that has already been collected for the current period. Unused time and eligibility for a credit are reviewed case by case.
🚀 What to include if you want the charge reviewed
Have these details ready so the review is faster:
- The invoice date and the exact top-up amount
- How many sites you actively use in OTTO SEO (for example, two)
- Whether you or a teammate added the top-up
- The date you removed extra sites or asked to cancel the add-on
- What you want: stop future renewals, remove the add-on, or review a charge already posted
Our team can confirm what the line item covers, remove an unwanted recurring top-up, and tell you whether that specific charge can be credited. Do not dispute the charge with your bank before we review it. A bank dispute can interrupt your subscription while the invoice is still open.
💬 Get help with a top-up
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.