🔎 Why OTTO may be missing
OTTO is not a separate subscription from your Search Atlas plan. On Billing, open the Services tab. Your PRO plan appears as the base plan, and extra OTTO capacity appears on the same page as an OTTO Sites top-up or add-on. Both belong to the same customer account.
✅ Check your subscription
- Confirm you are signed in to the correct Search Atlas account.
- If you manage more than one customer account, open the account where the OTTO Sites top-up was purchased. Use the account menu to switch into that customer account. OTTO is tied to the customer account, not to a workspace.
- Open the platform’s billing or subscription settings.
- On the Services tab, look for an OTTO Sites top-up or add-on listed with your plan. It is not a separate OTTO subscription.
- Refresh the page and sign out and back in if the subscription still does not appear.
🧾 Verify your billing details
On Billing, open Invoices and look for an OTTO Sites charge. If you can open more than one customer account, check the invoices on each account. The OTTO Sites top-up is on the same customer account as the plan it was added to, not on a different workspace or user account.
⚠️ If OTTO is still not listed
Gather the account email, workspace name, approximate purchase date, and any OTTO invoice or payment details. Do not share full payment card information. This information helps our team locate the correct subscription and confirm its billing status.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.