🔍 Why your OTTO account may be missing
After you buy additional OTTO sites, the extra capacity is added to the OTTO site quota on your existing Search Atlas account. It does not create a separate OTTO account, and nothing new appears in an account selector.
✅ Check your purchase and account access
- Confirm that the purchase was completed successfully and was not left pending or cancelled.
- Make sure you are signed in with the Search Atlas login used to purchase the extra OTTO account.
- Open Billing and check OTTO Quotas, or Billing and then Plan Limits. The Sites row should show a higher “used of” total. The OTTO project selector will not list a new account.
- Refresh the page, then sign out and back in if the account is still not visible.
⏳ Avoid duplicate purchases
Do not start another OTTO Sites purchase while the first checkout is still processing. You will be told it is already being processed or, once the same purchase has completed, that it has already been purchased. Buying a different quantity later adds another recurring charge and does not speed up the first purchase.
🛠️ What to do if it is still unavailable
If your payment succeeded but the OTTO Sites total under OTTO Quotas or Plan Limits does not increase, contact support and include the purchase date, the email address on your Search Atlas account, and your payment or order confirmation. There is no separate OTTO account to provision.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.