📌 Overview
OTTO SEO can apply automated changes to your website, such as updates to titles, descriptions, headings, and other on-page elements. If you manage client websites, an unexpected or inappropriate change can be serious. This article explains what to do right away, how to report the problem, and how to request a review of your annual subscription.
Refund decisions depend on your plan terms and the details of your situation. This article does not guarantee a refund, but it will help you get your case reviewed quickly and with the right information.
🔍 Why This Can Happen
OTTO generates and deploys optimizations based on your site content, your settings, and SEO best practices. Sometimes the result does not fit your brand, industry, or audience. Common causes include:
- Wording that does not match your brand voice or is unsuitable for your audience
- Changes to sensitive or regulated topics where precise language matters
- Automatic deployment turned on before the suggestions were reviewed
- Unclear or limited content on the page, which gives OTTO less to work from
🚨 Step 1: Stop Further Changes Right Away
If content on a live website looks offensive, inaccurate, or harmful, protect your site first.
- Open the OTTO project for the affected website.
- Pause or turn off automatic deployment so no new changes go live.
- Review the changes that have already been applied to your pages.
- Undo or revert any change you do not want. If you cannot find the option, ask the support team to help.
- Clear your site cache and any CDN cache so visitors see the corrected version.
Tip: If you manage multiple client sites, repeat these steps for each affected project.
📸 Step 2: Document the Issue
Clear evidence helps our team investigate quickly. Before you reach out, gather the following:
- The website URL and the specific pages affected
- Screenshots showing the content you consider offensive or incorrect
- The date and time you first noticed the change
- What the page looked like before OTTO changed it, if you have it
- The name of the project or client account involved
- Any impact on your clients, such as complaints or lost traffic
💬 Step 3: Report the Problem and Request a Review
To make sure your request is tracked against your account, please use the in-platform chat. In your message, include:
- A short description of what happened
- The documentation from Step 2
- Whether you are asking for a refund, a plan change, or help fixing the content
- Your subscription type, such as annual, and roughly when you purchased it
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
⏱️ What to Expect After You Report
- Our team will review the affected pages and the changes OTTO made.
- We will help you correct or roll back any content that should not be live.
- Your subscription and refund request will be reviewed against your plan terms and the circumstances you describe.
- You will be told the outcome and any next steps in the chat conversation.
Including full details in your first message usually shortens the process and avoids repeated questions.
🛡️ How to Prevent Unwanted Changes in the Future
- Review before publishing: Check OTTO suggestions before they go live, especially on new client sites.
- Start small: Apply changes to a few key pages first and check the results.
- Protect sensitive pages: Exclude pages where exact wording matters, such as legal, medical, or financial pages.
- Check regularly: Look over recent changes on a schedule, such as weekly, for each client site.
- Tell us about your brand: Share tone and content guidelines with the support team so they can help you configure your projects.
❓ Frequently Asked Questions
Can I get a refund on my annual subscription?
Refund eligibility is reviewed on a case-by-case basis using your plan terms and the details of the issue. A team member can look at your account and explain your options.
Will OTTO changes be removed from my site?
Yes. You can pause OTTO and revert changes you do not want. If you need help, our team can guide you through it.
Should I contact someone outside the platform?
No. The live chat widget inside the platform is our only support channel. Using it ensures your account details and history are attached to your request.
Does reporting an issue pause my subscription?
Reporting an issue does not change your billing by itself. Ask the team in chat about your billing options while your case is being reviewed.
🤝 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.