🔍 What This Issue Looks Like
Content Genius can research a topic before drafting an article. If generation stops progressing and no finished article appears, check the request’s status and any error message rather than leaving it running indefinitely. Evidence: cgenius-daemon/agent\_handlers/v5\_specialized/handler.py:3–6; cgenius-daemon/agent\_handlers/cg\_planning/handler.py:10–18.
Content Genius generation can be blocked by insufficient quota or interrupted by a temporary service failure. Check the displayed error to identify the cause. Evidence: content-assistant/app/cgenius/v5/services/quota/block.py:23–35; cgenius-daemon/agent\_handlers/cg\_planning/turn\_orchestrator.py:374–383.
❓ Why Content Genius Gets Stuck at Research
Article generation includes research before outlining and drafting. Depending on the workflow, Content Genius may first prepare a brief and request your approval. Check whether it is waiting for your input or reporting a generation error. Evidence: cgenius-daemon/agent\_handlers/cg\_planning/handler.py:10–18; cgenius-daemon/agent\_handlers/v5\_specialized/handler.py:3–6.
- Quota exhausted: Article generation requires sufficient generation credits and any applicable article and target-keyword allowances. If quota is insufficient, Content Genius reports a quota error. Top up premium AI credits when offered, or review the specific plan limit identified by the error. Evidence:
content-assistant/app/cgenius/v5/services/quota/block.py:23–35,52–63. - Unclear request: Provide a specific topic and answer any clarification or brief-approval prompts. An incomplete brief may require your input before generation begins; this is different from research failing. Evidence:
cgenius-daemon/agent\_handlers/cg\_planning/handler.py:10–18;cgenius-daemon/agent\_handlers/cg\_planning/turn\_orchestrator.py:169–172. - Temporary session or browser issue: An old session, a cached page, or a browser extension can interrupt a request.
- Concurrent-chat limit: Running chats can count toward your account’s concurrent-chat limit. If that limit is reached, starting another processing session can return a capacity error; this does not mean its research is still running. Evidence:
cgenius/django\_service/core/services/chat\_service.py:932–936,973–977.
✅ Step 1: Check Your Usage and Quota
Because an exhausted quota is the most common cause, check it first.
- Open your account or plan settings inside Search Atlas.
- Open Content Genius and check the Quota dropdown in the header. It lists Articles, AI Premium, and Target Keywords. Evidence:
customer-frontend/src/modules/content-assistant/v3/components/listing-view/index.tsx:164–167,223–275. - Compare what you have used with what your plan includes.
- If you need to know when an allowance renews, confirm the renewal timing for that specific allowance with support. Do not assume every Content Genius counter resets on the same date.
If generation is blocked by insufficient premium AI credits, use the available top-up option. If another allowance is exhausted, review that plan limit. Once sufficient quota is available, retry the failed article where Retry is offered. Evidence: content-assistant/app/cgenius/v5/services/quota/block.py:23–35; customer-frontend/src/modules/content-assistant/v3/components/articles-table/index.tsx:1030–1059.
🔄 Step 2: Refresh and Start a Clean Chat
If your quota is not used up, try a fresh start to rule out a temporary glitch.
- Save any content you want to keep from your current chat.
- Refresh the page, or sign out and sign back in.
- Return to the Content Genius home screen and enter your article topic under “What are we writing today?” Starting another request does not bypass a quota limit. Evidence:
customer-frontend/src/modules/content-assistant/v3/components/hero-composer/index.tsx:98–100,516–519;content-assistant/app/cgenius/v5/services/quota/block.py:1–8. - Wait a few minutes to see whether the research step finishes.
💡 Step 3: Simplify Your Request
A clear, focused request helps the research step finish faster. Try these tips:
- Use one specific topic or main keyword per chat.
- Avoid long lists of unrelated topics in a single request.
- Add a short note on your audience or goal, for example: a beginner's guide for small business owners.
- Test with a simple topic. If it works, your original request may have been too broad.
🌐 Step 4: Rule Out Browser Problems
- Try a private or incognito window.
- Turn off ad blockers or privacy extensions for Search Atlas.
- Clear your browser cache and cookies, then log in again.
- Try a different browser if the problem continues.
🚀 How to Get Back to Creating Content
If your quota is the cause, you have a few options:
- Wait for the reset: Your allowance renews on your next billing or usage cycle.
- Upgrade your plan: A higher plan can include more content generation.
- Prioritize your requests: Use your remaining usage on your most important posts.
📋 What to Share If the Problem Continues
If your quota is available and the steps above did not help, our team can look into your account. It speeds things up if you have this ready:
- The date and time you first noticed the issue
- The topic or keyword you used in the chat
- Whether the chat stays on research or shows an error message
- What you have already tried from this article
💬 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.