🔍 What Does Inactive Status Mean?
In the Publication Media section, each website is shown with a status. An inactive status means the website is not currently available for selection or use in your account. When only one site is inactive, it is usually a site-specific issue. When all websites show as inactive at once, the cause is usually something broader, such as your account, your plan, a temporary loading problem, or a platform-wide update.
The good news is that this is rarely permanent, and most cases can be resolved with a few quick checks.
🧭 Common Reasons All Websites Appear Inactive
- Temporary loading issue: The page did not fully load, or your browser is showing outdated information.
- Subscription or plan status: Your plan may have expired, been changed, or have a pending payment issue.
- Plan or credit limits: Some features depend on your plan or available balance. If these are used up, options may appear unavailable.
- Wrong project or account selected: You may be viewing a project or workspace that does not have Publication Media access.
- Permissions: Your user role may not have access to this feature.
- Platform update or maintenance: The list may be refreshing, and the sites may return to active shortly.
- Browser issues: Cached data, extensions, or ad blockers can interfere with how statuses are displayed.
✅ Step-by-Step: How to Check and Fix It
- Refresh the page. Do a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) to load the latest information.
- Log out and log back in. This refreshes your session and account details.
- Confirm your project. Check that you are in the correct project or workspace using the selector in the platform.
- Review your subscription. Open your billing or account settings and make sure your plan is active and no payment is pending.
- Check your user role. If you are a team member, ask your account owner to confirm you have access to Publication Media.
- Clear your browser cache. Then reload the platform and check the status again.
- Try another browser or an incognito window. Disable extensions such as ad blockers while testing.
- Wait a few minutes and check again. If the platform was refreshing the website list, the status may update on its own.
⚠️ Things to Keep in Mind
- Inactive status does not mean your account or content has been deleted.
- Previously completed or scheduled work is not removed because sites appear inactive.
- Avoid creating duplicate orders or requests while sites are inactive. This can cause confusion later.
📝 Information to Gather Before Contacting Support
If the steps above do not resolve the issue, having these details ready helps us find the cause faster:
- A screenshot of the Publication Media page showing the inactive status
- The name of the project or workspace you are using
- The approximate date and time you first noticed the issue
- Whether you recently changed your plan, payment method, or team settings
- The browser and device you are using
💬 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
💡 Tips to Avoid This in the Future
- Keep your subscription and payment details up to date.
- Use a current version of Chrome, Edge, Firefox, or Safari.
- Make sure team members have the correct roles for the features they need.
- If you see an unexpected status, refresh and recheck before taking other actions.