📌 Overview
If your Search Atlas publisher account has been deactivated, you may not be able to see your websites, submit new sites, or manage your publications. This article explains what deactivation means, what to do next, and how to prepare for reactivation or re-registration so the process goes as smoothly as possible.
❓ What Does a Deactivated Publisher Account Mean?
A deactivated publisher account is one that has been switched off and can no longer be used as normal. Deactivation can happen for several reasons, for example:
- The account was inactive for an extended period.
- The websites on the account did not meet publisher quality or eligibility requirements.
- The account details needed verification or contained incomplete information.
- The account was closed at the owner's request.
The exact reason can differ from account to account, so our team reviews each case individually.
🚫 Why You Should Not Create a Duplicate Account Right Away
It can be tempting to sign up again with the same details. We recommend you do not do this before speaking with our team, because:
- A new account may conflict with the deactivated one, since the same websites and owner details are already on file.
- Websites that were previously approved may need to be reviewed again if they are submitted under a new account.
- It can delay the resolution of your request.
Checking first with our team helps make sure you follow the right path for your situation.
🛠️ Step-by-Step: What to Do Now
- Gather your account details. Have the login details you used to register and the name of your publisher account ready.
- List your websites. Write down the full URLs of every website you want reviewed, both the ones that were on the account before and any new ones you want to add.
- Explain your goal. Tell our team whether you want to reactivate the existing account, re-register under a new account, or both.
- Open the live chat. Use the chat widget inside the platform to start the request (see the support section below).
- Follow the team's instructions. You may be asked to confirm ownership of your websites or provide additional information.
- Wait for confirmation. Once your request is reviewed, the team will let you know the outcome and any next steps.
🌐 Requesting Approval for Your Existing Websites
If you had websites on your previous account and want them approved again, include the following in your request:
- The full URL of each existing website.
- Confirmation that you own or manage each website.
- A short note on whether the sites are already live and publishing content.
Approval of websites is based on our publisher requirements, and a review is needed for each site. Providing complete details up front helps the review move faster.
➕ Adding More Websites Later
Many publishers start with a small number of sites and add more afterward. If you want to add your remaining websites, tell our team in the same conversation. They can advise you on:
- Whether your remaining sites can be added to the reactivated account or should be submitted under a new publication.
- What each additional website needs to be eligible for review.
- The correct order of steps, so existing sites are not affected while new ones are added.
🆕 Re-Registering with a New Account
In some cases, re-registration may be the right option rather than reactivation. If our team advises you to register again, you will generally:
- Be told which login details to use, so your new account does not conflict with the old one.
- Create the new publisher account and complete the required profile information.
- Submit your websites for review, starting with the ones you want approved first.
- Create your new publication and add your remaining websites once the first ones are approved.
Whether re-registration is available, and under what conditions, is decided case by case. Please confirm with our team before you begin.
✅ Tips to Speed Up Your Request
- Send all your website URLs in a single message instead of several.
- State clearly what you want: reactivation, re-registration, or help choosing.
- Make sure each website is accessible and loading correctly before review.
- Keep your chat conversation open so the team can follow up quickly.
🔎 Frequently Asked Questions
Will my old websites be approved automatically?
Not necessarily. Websites are reviewed against our publisher requirements, so approval cannot be guaranteed in advance.
Can I add all my websites at once?
This depends on your account status and the review outcome. Our team can tell you the best way to add them for your situation.
Do I need to create a new account?
Not always. Some accounts can be reactivated, while others may need to be re-registered. Our team will confirm which applies to you.
How long does the review take?
Timing varies depending on the number of websites and the details provided. Our team will keep you updated in the chat.
💬 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.