❓ Why Am I Being Charged for the OTTO Google Ads Add-on?
Some customers see a recurring charge labeled OTTO Google Ads Add-on (for example, $199 per month) and wonder whether it is already part of their main plan, such as Pro Annual. The add-on is billed as its own subscription, separate from your main plan. A main plan subscription does not automatically cover it.
If you did not mean to subscribe, the charge may have come from one of these:
- The add-on was enabled during a checkout or upgrade flow.
- Someone else on your team added it to the account.
- You started the add-on from inside the OTTO Google Ads feature and the subscription stayed active.
🔍 Step 1: Confirm What You Are Being Charged For
Before you request a refund, check exactly which subscriptions are active on your account.
- Log in to the Search Atlas platform.
- Open your Account or Billing settings.
- Look at the list of active subscriptions. Your main plan and any add-ons appear as separate items.
- Find the line item named OTTO Google Ads Add-on and note its price and billing date.
- Compare it with the charge on your card or bank statement.
If you see two separate subscriptions, your main plan and the add-on, the charge is coming from the add-on.
🛑 Step 2: Stop Future Charges
If you do not want to keep the add-on, cancel it as soon as possible so you are not billed again at the next renewal.
- Go to your Billing or Subscriptions page.
- Select the OTTO Google Ads Add-on subscription.
- Choose the cancel option and confirm.
- Check that the status now shows as canceled or set to end.
Important: Cancel only the add-on. Canceling your main plan is a separate action and will affect your access to the rest of Search Atlas.
📝 Step 3: Gather Details for Your Refund Request
Having the right details ready helps our team review your request faster. Please collect:
- The date and amount of each charge you do not recognize
- The name of the subscription shown in your billing page
- The email address on your Search Atlas account
- A short note on whether you intended to purchase the add-on
- Whether anyone else on your team has access to billing
💬 Step 4: Request a Refund Review
Refund requests for add-on charges are reviewed individually by our team. We look at the account, the subscription history, and how the add-on was used. We cannot guarantee a refund in every case, but reporting the issue promptly gives us the best chance of resolving it.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
When you connect, include the details from Step 3 in your first message so we can start the review right away.
⏱️ What Happens After You Submit a Request
- Our team confirms which subscriptions are active on your account.
- We check how the add-on was activated and whether it was used.
- We let you know the outcome of the review and any next steps.
- If a refund is approved, it goes back to the original payment method. Your bank or card provider controls how long it takes to appear.
🛡️ How to Avoid Unexpected Add-on Charges
- Read the order summary carefully before confirming any upgrade or purchase.
- Review your Billing page regularly, especially after changing plans.
- Limit billing access to the people who need it.
- Turn on billing email notifications and check receipts after each renewal.
- Cancel any add-on you no longer need before its renewal date.
📌 Quick Summary
- The OTTO Google Ads Add-on is a separate subscription from your main plan.
- Check your Billing page to confirm what is active.
- Cancel the add-on if you do not want it, to prevent future charges.
- Contact our team through the chat widget to request a refund review.