📌 Overview
When you add a new website to your Search Atlas account, it is set up as its own project. Publication orders are linked to the specific website they were placed for, so an order for one domain will not appear under another. This article explains where to look for the first order on a newly added website and what to check if you cannot see it.
❓ Why You May Not See an Order Yet
Customers who add a new website often ask where their first order is. These are the most common reasons it is not visible:
- You are viewing a different website. Orders are shown per website, so the order list may be filtered to another domain in your account.
- No order has been placed yet. Adding a website does not automatically create a publication order. An order is created only after one is placed or started for that site.
- The order is still being processed. Newly placed orders can take some time to appear with an active status.
- You are in a different account or workspace. If you manage more than one account, the order may sit under the one it was placed in.
🧭 Step-by-Step: Locate Your Order
- Log in to your Search Atlas account.
- Use the website or project selector to choose the newly added domain. Make sure the domain name shown matches the site you are looking for.
- Open the section of the platform where your publications or orders are listed for that website.
- Check any filters, such as status or date range, and clear them so all orders are visible.
- Look for the order by date, status, or order number. If you have a confirmation message, compare the details against the list.
- Repeat these steps for each newly added website, since every domain has its own order list.
📋 Understanding Order Statuses
Once you find an order, its status tells you where it is in the process. Common stages include:
- Pending: The order has been received and is waiting to begin.
- In progress: Work on the order has started.
- Published: The content or placement is live.
- Completed: The order is finished and any final details are available to review.
If your order is still pending, give it a little time before assuming something is wrong. Processing times can vary depending on the type of order.
🔄 Multiple Websites in One Account
If you have added several websites, such as two or more new domains at once, keep these tips in mind:
- Check each website separately. An order for one domain does not appear under another.
- Confirm each domain was added correctly, with no typos in the name.
- Keep track of which website each order was meant for, especially if you placed the orders around the same time.
- If an order was placed for the wrong website, let our team know so we can help.
✅ Quick Checklist Before Contacting Support
- I selected the correct website in the platform.
- I cleared all filters on the order list.
- I checked whether an order was actually placed for this website.
- I confirmed I am logged in to the right account or workspace.
- I waited a reasonable time after placing the order.
💬 What to Share When You Need Help
If you have gone through the steps above and still cannot find your order, our team can look into it for you. To speed things up, have these details ready:
- The exact domain name of each website you added.
- The approximate date you added the site or placed the order.
- The type of order you expected, such as a content publication.
- Any order number or confirmation message you received.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
💡 Tips to Avoid This Issue in the Future
- After adding a website, confirm it appears in your website selector before placing an order.
- Save your order confirmation so you can refer to it later.
- Check the order list soon after placing an order to confirm it was recorded.
- When managing several domains, switch to the correct site before opening your orders.