🔍 Why Your Account Won't Open
If you can no longer log in to your publisher account, or you see a message that your account is unavailable, it has most likely been deactivated after a review. This usually happens when activity on the account is found to go against the platform's terms of service or publisher guidelines.
A deactivated account cannot be reopened by simply asking. Each deactivation is tied to a review decision, so the account stays closed until that decision is changed.
📋 Common Reasons for Deactivation
Every case is reviewed individually, so the exact reason for your account may differ. In general, accounts are reviewed or deactivated for issues such as:
- Content or placements that are low quality, spammy, or misleading
- Inaccurate information about a website, such as its ownership, traffic, or metrics
- Orders that were not fulfilled as agreed, or were fulfilled in a way that breaks guidelines
- Unusual or automated activity on the account
- Multiple or duplicate accounts
- Links or content that were changed or removed after delivery without notice
This list gives general examples. It is not a statement of what happened on your account.
⚖️ What a Denied Appeal Means
If your appeal was denied, the review team looked at your account and decided the deactivation should stay in place. This does not always mean you cannot ask again. If you believe the decision was based on incomplete or incorrect information, you can request a further review with additional details.
Please keep in mind:
- A further review does not guarantee that the account will be reactivated.
- Reviews take time, and they cannot be completed instantly.
- The team can only share details about a decision where it is appropriate to do so.
📝 How to Request a Further Review
Follow these steps to give your request the best chance of being reviewed quickly and fairly:
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to be connected with a member of our team.
- Share the email address or username linked to the deactivated account.
- Ask which terms or guidelines the deactivation was based on, and request the specific orders or activities that were reviewed.
- Explain why you believe the decision should be reconsidered.
- Include any supporting information, such as proof of site ownership or details on how the orders were completed.
💡 Tips for a Stronger Request
- Be specific. Refer to particular orders, dates, or sites instead of general statements.
- Be factual. Stick to what happened and what you can show. Keep the tone calm and professional.
- Address the concern directly. If you know what caused the issue, explain what you have corrected and how you will prevent it from happening again.
- Provide evidence. Screenshots, live URLs, and delivery records help the reviewer understand your side.
- Avoid repeat requests. One complete message is more effective than many short ones.
🛡️ How to Avoid Deactivation in the Future
- Read the platform's terms and publisher guidelines before accepting orders.
- Keep your site information accurate and up to date.
- Complete orders as described, and keep delivered content live.
- Use only one account per person or business.
- Answer review or verification requests quickly if you receive them.
💬 Need Further Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. Please have your account details and any supporting information ready so we can help you as efficiently as possible.