📌 Overview
When you place a Publication Media order, it should appear in your Search Atlas dashboard so you can follow its progress. Sometimes an order is not visible right away, or you may want a copy of your latest order details. This article explains where to look, what each stage means, and what to do if an order still does not show up.
🔍 Where to Find Your Publication Media Orders
- Log in to your Search Atlas account.
- Open the Publication Media section from the main navigation.
- Go to your order list or order history.
- Check that the correct project or workspace is selected.
- Clear any search terms or filters, such as date range, status, or publication name.
Your most recent orders usually appear at the top of the list. If you have many orders, sort by date or search by publication name to find the one you need.
📊 Understanding Order Statuses
Each order moves through several stages. Labels may vary slightly, but they generally follow this pattern:
- Pending or Received: your order has been placed and is waiting to be reviewed.
- In Progress: the content and placement are being prepared or coordinated with the publication.
- Under Review: the publication or our team is checking the content before it goes live.
- Published or Completed: your content is live and the final details are available in your order.
Publication timelines depend on the outlet, so a status can stay the same for a few days. This is normal and does not mean something is wrong.
❓ Why an Order May Not Show in Your Dashboard
If you placed an order and cannot see it, one of these common reasons usually applies:
- Recent order: new orders can take a short time to appear. Wait a few minutes, then refresh the page.
- Wrong project or workspace: the order may be listed under a different project than the one you are viewing.
- Different account: the order may have been placed while logged in with another email or team member account.
- Active filters: a date, status, or search filter may be hiding the order.
- Payment not completed: if checkout was not finished or the payment was declined, the order may not have been created.
- Browser display issue: an outdated page or cached data can prevent new items from loading.
🛠️ Quick Troubleshooting Steps
- Refresh the page and wait a minute or two.
- Reset all filters and set the date range to include your order date.
- Switch between your projects or workspaces and check each one.
- Confirm you are logged in with the account used at checkout.
- Check your payment confirmation or receipt to make sure the payment was completed.
- Log out, log back in, or try a private browser window to rule out a browser issue.
Tip: Date formats differ by region. A date such as 8/5 could mean August 5 or May 8, so widen your date range to cover both when searching.
🧾 Requesting Your Order Details
If you need a copy or summary of a recent order, first check the order details page in your dashboard, where you can usually see the publication, status, and links. If the order is not there, our team can look it up for you. To speed this up, have the following ready:
- The approximate date you placed the order
- The name of the publication or website you ordered
- The email address on your Search Atlas account
- Your payment confirmation or receipt, if available
- A screenshot of your order list showing the missing order
💬 Contacting Support
If you have tried the steps above and your order still does not appear, or you want our team to confirm its status, we are happy to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
✅ Key Takeaways
- Check the Publication Media section and make sure the right project is selected.
- Clear all filters and widen the date range when searching.
- Confirm the account and payment used at checkout.
- Status changes can take time because they depend on the publication.
- Include your order date and publication name when contacting support for a faster resolution.