📌 Overview
Website Builder uses credits when it generates or changes parts of your site. If your results do not match what you had in mind, it is easy to use many credits on repeated attempts. This article explains how to get better results with fewer credits, how to replace a logo or image without regenerating, and how to ask our team to review your credit usage.
💰 How Credits Are Used
Credits are spent when you ask the builder to create or change content. Each new request, including a retry or a small tweak, can use credits. Broad requests that change a whole page may use more than small, focused ones.
- Generating a new page or section uses credits.
- Asking the builder to redo or rewrite something uses credits again.
- Many back-and-forth changes in a row can add up quickly.
🎯 Why Results May Not Match Your Expectations
The builder works best with clear, specific instructions. Results often miss the mark for a few common reasons:
- Vague prompts: Short requests like make it look better leave a lot open to interpretation.
- Too many changes at once: Asking for layout, text, colors, and images in one request can lead to mixed results.
- Missing brand details: If the builder does not know your business, colors, or style, it has to guess.
- AI-generated logos and images: Generated visuals rarely match an existing brand exactly.
💡 Tips to Get Better Results With Fewer Credits
- Plan before you prompt. Write down your business name, services, target audience, colors, and the pages you need.
- Be specific. For example, say Add a three-column services section with short descriptions and a contact button below it.
- Change one thing at a time. Smaller requests are easier to check and correct.
- Review before the next request. Check the result fully so you can combine fixes into one clear instruction.
- Edit small details manually. Text, images, and button labels can usually be edited directly in the editor instead of being regenerated.
🖼️ How to Replace a Logo or Image
If the builder did not create the logo you wanted, you do not need to keep regenerating it. Upload your own file instead.
- Open your site in the Website Builder editor.
- Click the logo or image you want to change, usually in the header or a content section.
- Choose the option to replace, change, or upload an image.
- Select your logo file from your computer.
- Check how it looks on desktop and mobile, then save or publish your changes.
Logo file tips:
- Use a PNG with a transparent background for the cleanest look.
- Use a high-resolution file so the logo stays sharp on all screens.
- Keep the file size reasonable so your pages load quickly.
- If the logo appears in more than one place, such as the header and footer, replace it in each location.
If you cannot find the replace option for a specific element, let our team know which part of the site you are trying to change.
🔄 Requesting a Credit Review or Refund
If you have used a large number of credits and are not satisfied with the results, our team can look at your account. Refund requests are not handled automatically in the platform. Each one is reviewed individually, and we cannot promise a specific amount or outcome in advance.
To help us review your request quickly, have this information ready:
- The name of the site or project in Website Builder.
- An estimate of how many credits you used and over what period.
- What you were trying to create, such as a page, a logo, or a layout.
- What went wrong, such as results not matching your instructions.
- Screenshots of the results, if possible.
- The amount you are requesting and the reason.
⏱️ What to Expect
- Our team will review your usage and the details you share.
- We may suggest steps to fix the current site, such as replacing the logo or adjusting your instructions.
- You will be told the outcome of the review, whether that is a credit adjustment or another solution.
🛟 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.