🔍 Why This Question Comes Up
Many customers ask, "Is the issue on my project resolved yet?" or "Are there any updates?" Most of the time, the answer depends on one thing: whether the fixes the platform generated for you have been deployed. This article explains how issue status works, what to do first, and how to check that an issue is actually closed.
📌 Generated Fixes vs. Deployed Fixes
These two steps are easy to confuse, but they are not the same thing:
- Generated: The platform has identified a problem on your site and prepared a suggested fix. Nothing on your website has changed yet.
- Deployed: The fix has been applied so it is live on your website.
An issue will generally stay open until its fix is deployed and the platform has had a chance to check your site again. A generated fix on its own does not resolve the issue.
🚀 Step 1: Deploy Your Generated Fixes First
Before asking for an update on an issue, make sure the fixes for it have been deployed. Follow these steps:
- Open your project in the platform.
- Go to the section that lists your project issues or recommendations.
- Find the issue you are concerned about.
- Review the generated fix to make sure it looks right for your site.
- Deploy the fix using the deploy option shown for that item.
- Wait for the platform to confirm that the deployment finished.
If you have several generated fixes waiting, deploy them first. Then check the status of your issues again. This often answers the question on its own.
📊 Step 2: Check the Issue Status
Once your fixes are deployed, look at the status of the issue in your project. Here is what the common states usually mean:
- Open or pending: The issue is still detected, or the fix has not been deployed yet.
- Fix generated: A suggested fix is ready, but it still needs your review and deployment.
- Deployed: The fix has been applied. The platform may still need time to re-check your site.
- Resolved: The platform no longer detects the issue on your site.
Exact labels can vary slightly depending on the tool you are using, but the idea is the same: deployed first, then verified, then resolved.
⏳ Step 3: Allow Time for Re-Checking
After you deploy a fix, the issue may not change to resolved right away. The platform needs to look at your site again to confirm the problem is gone. Keep these points in mind:
- Give the platform some time to re-scan your project after deployment.
- If you have a rescan or re-audit option, run it to refresh the results.
- Refresh your browser page to make sure you are seeing the latest status.
🧩 Why an Issue Might Still Show as Open
If you deployed a fix and the issue still appears, one of these may be the reason:
- The fix was not fully deployed. Check that the deployment completed without errors.
- The project has not been re-checked yet. Run a new scan or wait for the next one.
- Your site is serving an older version. Caching on your website or hosting can delay changes from showing. Clearing your site cache can help.
- The issue exists on more than one page. Fixing one page does not close an issue that affects several pages.
- A different problem was found. A new issue may look similar to the old one but have a different cause.
✅ How to Confirm an Issue Is Resolved
- Confirm the fix shows as deployed in your project.
- Run a fresh scan or wait for the next scheduled one.
- Reopen the issue list and check that the item is marked resolved or no longer appears.
- Visit the affected page on your live site to make sure the change is visible.
💡 Tips to Avoid Delays
- Deploy generated fixes as soon as you have reviewed them.
- Work through issues in batches, then rescan once.
- Keep a note of which issues you are tracking so you can check them quickly.
- When you ask for help, mention the project name and the specific issue. This helps our team find it faster.
💬 Still Need Help?
If you deployed your fixes, allowed time for a re-check, and the issue still looks unresolved, we are happy to take a closer look. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
To get the quickest answer, include the name of your project, the issue you are asking about, and whether you have already deployed the generated fix.