Need to move your Search Atlas marketplace publisher account to a different email address? This happens when a team member leaves, a company changes domains, or you want to use a shared inbox. This article explains how the process works and what to have ready so your request can be handled quickly.
📌 When You Might Need a Transfer
- The person who created the account no longer works with your company.
- Your business is switching to a new email domain.
- You want the account tied to a team or company address instead of a personal one.
- You are handing the publisher account to a new owner or manager.
🔐 Why Email Changes Need a Quick Check
Your publisher account is linked to your listed websites, orders, and payout-related details. Because of this, a change of account email is handled with a short verification step. This protects you and prevents anyone else from taking control of your account.
📝 What to Have Ready
Gathering these details before you start helps us complete your request with fewer back-and-forth messages:
- Current email address: the email the publisher account is registered under today.
- New email address: the exact address you want to use going forward. Double-check the spelling.
- Access to the new inbox: you may need to confirm a message sent to it.
- Proof of ownership: be ready to confirm you are authorized to manage the account, for example by naming the websites listed on it.
- Reason for the change: a short note, such as a staff change or new company domain.
- Existing Search Atlas account check: tell us if the new email is already used for another Search Atlas account, so we can plan around it.
🧭 Step-by-Step: How to Request the Transfer
- Log in to your Search Atlas account. If you can no longer access the current email, still open the platform and use the chat widget.
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to be connected with a member of our team.
- Tell us you want to transfer your publisher account to a new email address.
- Share the current email, the new email, and the list of websites on the account.
- Follow any verification steps our team gives you, such as confirming a message sent to the new inbox.
- Once the change is complete, log in with the new email and check that your account details look right.
✅ Before You Request the Transfer
- Note your open work: make a list of any active or pending orders so you can confirm they look correct afterward.
- Save your account details: keep a record of your listed sites and current settings.
- Tell your team: let colleagues know the login email will change so nobody is surprised by missed notifications.
- Update saved logins: after the change, update any password managers or shared documents that store the old email.
🔎 After the Transfer
When the transfer is complete, check the following:
- You can log in with the new email address.
- Your listed websites appear as expected.
- Your order history and notifications look correct.
- Notification emails arrive at the new address. Check your spam folder if you do not see them.
If anything looks wrong, return to the chat widget and let us know right away so we can look into it.
❓ Common Questions
- Can I transfer the account if I no longer have access to the old email? Yes, you can still ask. We may need extra details to confirm you are the rightful owner.
- Can I use an email that is already registered on Search Atlas? It may be possible, but let us know in chat so we can advise on the best option.
- Do I need to create a new publisher account instead? Usually not. Ask for a transfer first so your existing listings and history stay with you. We will tell you if another approach is better.
- How long does it take? It depends on how quickly verification is completed. Having your details ready speeds things up.
💬 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.