## **💡 Overview**

If you see a message that you are out of Atlas Agent credits (sometimes shown as AI Agent credits), you may go to Billing expecting a dedicated top-up section and not find one. This article explains why that can happen and what you can do next.

## **🔍 Why You Might Not See a Top-Up Option**

Atlas Agent credits are tracked separately from other usage in your account. Because of this, the Billing page may not show a section labelled with the exact name used in the credit warning. These are the most common reasons:

- **Your plan controls your options.** Credit allowances and add-on options can differ by plan, so a separate top-up option may not appear on every plan.
- **Credits are tied to your billing cycle.** Your allowance is usually refreshed when your plan renews, so there may be nothing to purchase until then.
- **The label is different.** Credits may appear under your plan details or usage overview instead of a section named after the Agent.
- **Account permissions.** Only account owners or admins can see and change billing settings. If you are a team member, you may not see the full Billing page.

## **🛠️ Step-by-Step: Check Your Credits and Options**

1. Sign in to the platform and open **Billing** from your account menu.
2. Review your **current plan** and note your billing renewal date.
3. Look for a **usage** or **credits** area that shows how many Atlas Agent credits you have used and how many remain.
4. Check for any **add-on**, **buy more**, or **upgrade** button near your plan details.
5. If you are not the account owner, ask the owner or an admin to check Billing for you.

## **🚀 Your Options When Credits Run Out**

- **Wait for your credits to refresh.** If your renewal date is close, your allowance may reset soon and you can continue using Atlas Agent then.
- **Upgrade your plan.** A higher plan may include a larger credit allowance. Review the plan options in Billing to compare.
- **Use an add-on if one is shown.** If a credit add-on or top-up option appears in your Billing page, follow the on-screen prompts to complete the purchase.
- **Ask for help.** If no option is available to you, our team can check your account and confirm what is possible for your plan.

## **✅ Tips to Avoid Running Out Again**

- Check your credit usage regularly, especially before large or repeated Agent tasks.
- Keep requests focused. Clear, specific prompts usually need fewer follow-ups, which helps your credits last longer.
- Share credit usage with your team so everyone knows how much remains.
- If you often run out before renewal, consider moving to a plan with a larger allowance.

## **❓ Frequently Asked Questions**

**I am out of credits but Billing has no matching section. Is something wrong?**  
Not necessarily. Credit options depend on your plan and account role, and the label may differ from the one in the warning message. Follow the steps above, and if you still see no option, contact our team.

**Will my credits reset?**  
Allowances generally refresh with your billing cycle. Check your renewal date in Billing to see when that will be.

**Why can my teammate see Billing but I cannot?**  
Billing access is limited to account owners and admins. Ask one of them to review the page or update your permissions.

## **💬 Need More Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.