## **📌 Overview**

Sometimes the amount that arrives in your PayPal account is lower than the price agreed for an article. For example, you may have expected $65 and received $50, or expected $130 for two articles and received $43. This article explains the most common reasons for a difference, how to check your payment, and what to do if you need to change your PayPal account.

## **🔎 Why Your Payout May Be Lower Than Expected**

A difference between the agreed price and the amount received usually comes from one of the following causes.

- **PayPal fees:** PayPal may deduct transaction or withdrawal fees before the money reaches you. These fees depend on your PayPal account type and country.
- **Currency conversion:** If your PayPal account uses a currency other than USD, the amount is converted and may be reduced by exchange rate margins.
- **Partial payment:** Only some of your articles may have been paid so far. The rest may still be pending review or scheduled for a later payout.
- **Article status:** An article that has not yet been approved or published may not be included in the payout.
- **Price changes:** The final price may differ from the original offer if the article scope, word count, or requirements were updated after you accepted it.
- **Combined payments:** Several articles may be paid in one transaction, so the amount you see may not match any single article price.
- **Wrong or outdated PayPal account:** If the payment went to an older PayPal account, it may not appear in the account you are checking.

## **🧾 How to Check Your Payment Before Contacting Us**

A few quick checks can often explain the difference right away.

1. Open the PayPal transaction in your PayPal activity and look at the gross amount, the fee, and the net amount. The gross amount is what was sent, and the net amount is what you received.
2. Check the currency shown on the transaction. If it is not USD, a conversion was likely applied.
3. Review the status of each article in your publisher account to confirm that it was approved and marked as completed.
4. Compare the agreed price in your original order or message with the amount shown for each article.
5. Check whether a second payment is still pending. If you were paid for two articles, look for one or two separate transactions.
6. Confirm the PayPal email on your account is the one you are checking.

## **💬 What to Include If You Report a Discrepancy**

If the numbers still do not match after your checks, our team can review the payment for you. Sharing the right details up front helps us resolve the issue faster. Please have the following ready:

- The title or link of each article involved
- The agreed price for each article
- The amount you received and the date it arrived
- The PayPal transaction ID
- A screenshot of the PayPal transaction showing gross amount, fees, and currency
- The PayPal email address you expect to be paid to

Please send all of this in a single message. This avoids back-and-forth and helps us verify each article separately.

## **🔄 How to Change Your PayPal Account**

If you want your payouts to go to a different PayPal account, update it before your next payment is processed.

1. Open your publisher account in the platform and go to your payment or profile settings.
2. Replace the existing PayPal email with the new one and save your changes.
3. Double-check the spelling of the email address. A typo can send a payment to the wrong account or cause it to fail.
4. Tell our team about the change in the chat widget if you have any payments that are still pending, so they can confirm which account will receive them.

**Important:** Payments that have already been sent cannot be redirected by changing your settings afterward. If a payment went to your old PayPal account, let us know so we can review the options with you.

## **🛡️ Tips to Avoid Payout Surprises**

- Keep a written record of the agreed price for every article you accept.
- Make sure your PayPal account is verified and able to receive payments in USD.
- Update your PayPal email as soon as it changes.
- Check your article statuses regularly so you know which ones are approved and eligible for payment.
- Review each PayPal transaction for fees and conversion details before reporting a shortfall.

## **🙋 Need More Help?**

If you still see a difference after reviewing your PayPal transaction and article statuses, our team can look into it with you. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.