## **👋 Overview**

We love hearing from customers. If a teammate helped you solve a problem, or Search Atlas has made a difference for your business, we want that feedback to reach the right people. This article explains how to send your thanks or testimonial directly to the team.

## **💬 The Fastest Way to Say Thank You**

The live chat widget inside the platform is the best way to reach us. Your message goes straight to a real person on our team. Here is how to use it:

1. Log in to your Search Atlas account.
2. Find the chat widget in the bottom-right corner of the platform and open it.
3. Type **human teammate** and send the message.
4. Once you are connected, write your thank-you message or testimonial.

## **📝 What to Include in Your Message**

A few details help us pass your feedback to the right person. None of them are required, so share as much or as little as you like.

- **Who you want to thank:** If you remember the teammate's name, include it. If not, describe what they helped you with and roughly when.
- **What they helped with:** For example, a setup question, a report, or a billing issue.
- **The result:** Tell us what changed for you, such as time saved, rankings improved, or a problem solved.
- **Anything else you want us to know:** Feedback on a feature or on your overall experience is welcome too.

## **🌟 Sharing a Testimonial**

If you would like your kind words to be considered as a testimonial, say so in your chat message. Here are a few tips for writing a helpful one:

- Keep it short and specific. Two to four sentences is plenty.
- Mention the problem you had and how Search Atlas helped.
- Include real results where you can, such as more traffic, faster workflows, or better reporting.
- Let us know how you would like to be credited, for example by first name, full name, or company name.
- Tell us if you would prefer your feedback to stay private.

Your teammate can answer any questions about how your feedback may be shared. We only share what you are comfortable with.

## **🤔 Frequently Asked Questions**

- **Will my thank-you reach the teammate who helped me?** We will do our best to pass it on. The more detail you give about your conversation, the easier it is to find the right person.
- **Do I need to have an open issue to send feedback?** No. You can open the chat at any time just to say thanks.
- **Can I send feedback about a feature I love?** Yes. Positive feedback on features helps our team understand what matters most to you.
- **Is there a charge for contacting the team?** No. Sending feedback through the chat widget is free.

## **🛠️ Troubleshooting**

- **I cannot see the chat widget.** Refresh the page and look in the bottom-right corner. If you use an ad blocker or browser extension, try pausing it, as these can sometimes hide the widget.
- **I am not sure who helped me.** That is fine. Describe the topic and approximate date, and the team will help track it down.
- **My message was not answered right away.** Leave your message in the chat with the details above so the team can see it when they are available.

## **🙏 Thank You**

Every kind message is shared with the people behind the product and support. Thank you for taking the time to let us know how we are doing.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.