## **👋 Overview**

Two questions come up often: how to add a team member who can only see certain projects, and why some pages are missing from On-Page Optimizations. This article covers both, with steps you can follow yourself.

**Note:** Menu labels and available options can vary slightly by plan and account setup. If something looks different on your screen, see the last section for how to get help.

## **🔐 Limiting a User to Specific Projects**

You can invite someone to your account and control which projects they can open. This works well for agencies, freelancers, and clients who should only see their own site.

1. Open your account or team settings in the platform.
2. Go to the team members or user management section.
3. Select the option to add or invite a new user and enter their email address.
4. Choose the role or permission level that fits their job.
5. Select the specific projects they should be able to access. Leave all other projects unselected.
6. Send the invitation and ask the person to accept it.

If you already added the user, open their profile in the team list and edit their project access instead of creating a new invite.

## **✅ Best Practices for User Access**

- **Give the minimum access needed.** Assign only the projects and permissions the person needs to do their work.
- **Verify the result.** After the user accepts the invite, ask them to confirm they see only the intended projects.
- **Review access regularly.** Remove users or projects that are no longer relevant, especially when a contract ends.
- **Use a work email.** This makes it easier to track who has access to what.

## **🔍 Why Some Pages Are Missing in On-Page Optimizations**

It is normal for the On-Page Optimizations list to show fewer pages than your whole website. These are the most common reasons.

- **The page has not been discovered yet.** New pages, or recently connected projects, may need time before they appear.
- **The page is not easy to find.** Pages with no internal links pointing to them, or pages missing from your sitemap, are harder to discover.
- **The page is blocked or excluded.** Pages marked noindex, blocked in robots.txt, or set to point to a different page with a canonical tag may be left out.
- **The page does not load normally.** Pages that return errors (such as 404) or redirect to another URL usually do not appear as separate pages.
- **The domain version does not match.** Pages on a subdomain, or on a different version of your domain (for example www versus non-www, or http versus https), may not belong to the project.
- **Filters are active.** A search term, status filter, or other view setting may be hiding pages from the list.
- **Your access is limited.** If your project access is restricted, you will only see pages from the projects you were given.
- **Your plan has page limits.** Some plans limit how many pages can be analyzed.

## **🛠️ How to Troubleshoot Missing Pages**

1. Clear all filters and search terms in the On-Page Optimizations view.
2. Confirm you are in the correct project and that the project domain matches your live site exactly.
3. Open the missing page in your browser. Check that it loads normally and does not redirect.
4. Check that the page is not set to noindex and is not blocked in robots.txt.
5. Make sure the page is linked from at least one other page on your site and is included in your sitemap.
6. Wait for any recent crawl or update to finish, then refresh the list.
7. If the page is still missing, note the page URL and the project name so you can share them with our team.

## **💬 Need More Help?**

If a user still sees the wrong projects, or specific pages are still missing after the steps above, we can look into it with you. Please have the user's email address, the project name, and example page URLs ready.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.