## **👋 Overview**

Many customers want to talk to a real person, ask a few questions first, or arrange a hands-on training session. This article explains how to reach our team, what to include in your first message, and how to get moving while you wait.

## **💬 How to Reach a Human Teammate**

The live chat widget inside the platform is the single way to reach our team. Every request for live help, a walkthrough, or training starts there. Follow these steps:

1. Log in to your Search Atlas account.
2. Find the chat widget in the bottom-right corner of the platform.
3. Open the widget and type **human teammate**.
4. You will be connected with a member of our team.

If you only type a single word such as "agent" or "hello", the assistant may not know you want a person. Typing **human teammate** is the fastest way to be routed correctly.

## **🎯 Asking for a Call, Meeting, or Training Session**

If you would like a live walkthrough or a training session, ask for it in the same chat. Our team will tell you which live options are available for your plan and how to arrange them. Please do not wait for a reply outside the platform, because the chat is where your request is handled.

## **📝 What to Include in Your First Message**

A clear first message helps our team prepare and avoids back-and-forth. Include as many of these details as you can:

- **Your goal:** for example, improving rankings, auditing your site, or setting up a new project.
- **Your website address:** the domain you want to work on.
- **Your experience level:** new to SEO, or already familiar with similar tools.
- **The tools you want to learn:** for example, OTTO SEO, Site Auditor, Keyword Research, or Content tools.
- **Your questions:** list the questions you want answered first.
- **Your time zone and availability:** this helps if a live session is arranged.

## **⏱️ What to Expect After You Reach Out**

- You will first be asked a few questions so our team understands what you need.
- A teammate may answer your questions directly in the chat.
- If a live session is available for your account, the teammate will explain the next steps.
- If a teammate is busy, stay in the chat or return to it later. Your conversation history stays available in the widget.

## **📚 Get Started While You Wait**

You can make progress on your own before your session or while waiting for a reply. These steps help:

1. Add your website as a project and complete the basic setup.
2. Run a site audit to see your top issues in one place.
3. Explore the Knowledge Base for step-by-step guides on each tool.
4. Write down any steps that confuse you so you can ask about them directly.

## **💡 Tips for a Productive Session**

- Log in before the session so your account is ready.
- Have your website, goals, and any current SEO reports on hand.
- Prepare your top three questions in advance.
- Take notes on settings or changes your teammate recommends.
- Ask for a quick recap at the end so you know your next steps.

## **❓ Common Questions**

- **Can I ask questions before committing to training?** Yes. Open the chat, type **human teammate**, and ask your questions first.
- **Is the assistant a real person?** The chat may start with an automated assistant. Typing **human teammate** connects you with a real member of our team.
- **Can I request a session outside the platform?** No. All requests are handled through the chat widget inside the platform.
- **Do I need to explain everything again?** Not usually. Your messages stay in the chat, but a short summary of your goal helps.

## **🛟 Need More Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.