## **📌 Overview**

After a trial ends, some customers notice two things that look wrong: a second charge on their bank statement shortly after the first, and usage or credits that still show the amounts from the trial period. This article explains the most common reasons, how to check your account yourself, and what to do if something still looks incorrect.

## **🔄 What Happens When a Trial Ends**

When your trial converts to a paid plan, your subscription starts a new billing cycle. In a normal conversion:

- Your payment method is charged once for the plan you selected.
- Your plan's credits and usage limits are meant to refresh for the new billing period.
- Your next renewal date is set based on the date your paid plan started.

If you upgraded, added a product, or changed plans during or right after the trial, additional charges can be created that are separate from your main subscription fee.

## **💰 Why You Might See a Second Charge**

A second charge close to your first payment does not always mean you were billed in error. These are the most common causes:

- **Plan upgrade or change:** Moving to a higher plan or a different billing interval can create a new charge for the difference or for the new plan.
- **Add-ons or extra products:** Additional seats, projects, or other add-ons are billed separately from the base plan.
- **Duplicate subscriptions:** Starting a plan more than once, for example from two different workspaces or accounts using the same card, can result in two active subscriptions.
- **Pending authorization holds:** Some banks show a temporary hold that later disappears. It can look like a second charge but is not collected.
- **Trial conversion plus manual purchase:** If your trial converted automatically and you also purchased a plan manually, you may be charged twice.

## **🔍 How to Check Your Billing Details**

Before reaching out, take a few minutes to review your account. This helps you and our team find the cause faster.

1. Log in to your Search Atlas account.
2. Open your account or profile menu and go to the **Billing** or **Subscription** section.
3. Check which plan is active, its billing interval, and the next renewal date.
4. Review the invoice or payment history and note the date, amount, and description of each charge.
5. Confirm whether more than one subscription or add-on is listed.
6. Compare these entries with the transactions on your bank or card statement.

## **📊 Why Your Usage or Credits May Not Look Reset**

If your usage still shows trial-period numbers after you paid, one of the following may be the reason:

- **Display delay:** Usage counters can take a short time to refresh after a plan change. Log out, log back in, and reload the page.
- **Different workspace or account:** You may be viewing a workspace or account that is not the one tied to your paid subscription.
- **Plan not fully activated:** If a payment was pending or the plan change did not complete, your account can remain on trial limits.
- **Plan-specific limits:** Some features have their own limits and renewal dates, so not every counter resets at the same time.
- **Duplicate subscription:** If a second subscription was created, credits may have been applied to a different one than the one you are viewing.

## **✅ Quick Steps to Try First**

1. Refresh the page, then log out and back in.
2. Confirm you are in the correct workspace and signed in with the correct account.
3. Check that your plan status shows as active, not trial or pending.
4. Look at your billing history to see whether the charges match an upgrade, add-on, or second subscription.
5. Check with your bank to see whether the extra amount is a pending hold or a completed charge.

## **🧾 Information to Have Ready**

If the issue is still not resolved, having these details ready will help our team review your case quickly:

- The email address or account name used to sign in
- The dates and amounts of each charge you see on your statement
- The plan you believe you signed up for
- A screenshot of your billing page and your usage page
- A short description of what you expected to happen, such as credits resetting on a specific date

## **💸 About Refund Requests**

If you believe you were charged incorrectly, you can ask for a review of your charges. Our team will look at your billing history, subscription status, and usage to determine what happened and what options are available. Each case is reviewed individually, so sharing complete details up front helps speed things up.

## **💬 Need Help From Our Team?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.

## **💡 Tips to Avoid Billing Confusion**

- Review your plan and billing interval before confirming an upgrade.
- Avoid purchasing a plan manually if your trial is set to convert automatically. Check your subscription status first.
- Use one account per business and one payment method per subscription where possible.
- Check your billing page after any plan change to confirm the new plan, amount, and renewal date.