## **❓ Why Do I See a Reactivate Button?**

If you canceled your Search Atlas subscription and now see a **Reactivate** button, that is usually a good sign. The button appears because your subscription is no longer set to renew, so the platform offers you a way to turn it back on if you change your mind.

In most cases, seeing **Reactivate** means your cancellation went through. It does not mean you will be charged again.

## **✅ What Reactivate Means (and What It Does Not)**

- **It means:** your plan is set to stop renewing, and you can restart it at any time.
- **It does not mean:** a new payment has been started or that your cancellation failed.
- **Important:** only click **Reactivate** if you want to resume your subscription. Clicking it will turn your plan back on.

## **🔍 How to Confirm Your Cancellation**

Use these checks to be sure your subscription is canceled:

1. Open your **account or billing settings** inside the platform.
2. Look at your **plan status**. It should show that the plan is canceled, set to end, or not renewing, rather than active and renewing.
3. Check for a **renewal date**. If your plan is canceled, you should not see an upcoming renewal charge scheduled. You may instead see an end date for your access.
4. Check your inbox, including spam or junk folders, for a cancellation confirmation message, if one was sent to you.
5. Confirm that the button on your plan says **Reactivate** and not **Cancel**. If you still see a **Cancel** option, your cancellation may not have been completed.

## **📅 What Happens After You Cancel**

- **Access:** in most cases, you can keep using Search Atlas until the end of the billing period you already paid for.
- **Billing:** once your plan is canceled, you should not be charged for the next billing cycle.
- **Your data:** your projects and reports are generally still available while your access is active.
- **Restarting:** you can use the **Reactivate** button whenever you want to continue with your plan.

## **⚠️ Signs Your Cancellation May Not Have Worked**

Contact our team if you notice any of the following:

- Your plan still shows as **active** with an upcoming renewal date.
- You see a **Cancel** button instead of **Reactivate**, even though you already tried to cancel.
- You receive a charge after your plan was shown as canceled.
- You are unsure whether you canceled the right plan or add-on, especially if you have more than one.

## **💡 Tips to Avoid Surprises**

- Cancel **before** your renewal date so you are not billed for the next cycle.
- After canceling, return to your billing settings and double-check the status.
- Take a screenshot of the page showing the **Reactivate** button and the canceled status for your records.
- If you have multiple workspaces, plans, or add-ons, check each one separately.

## **🙋 Frequently Asked Questions**

**Will I be charged if I see the Reactivate button?**

Normally, no. The button shows that your plan is not set to renew. If you do not click it, your subscription stays canceled.

**Did I cancel by mistake if I see Reactivate?**

No. The button appears after a successful cancellation. It gives you the option to undo it, but nothing happens unless you click it.

**Can I still use Search Atlas after canceling?**

In most cases, yes, until the end of your current paid billing period.

**What if I change my mind?**

Click **Reactivate** in your billing settings to turn your plan back on.

## **💬 Need More Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.