## **📌 Overview**

After you cancel your Search Atlas subscription, you may want proof that the cancellation went through. You can check this yourself inside the platform at any time, without waiting for a message from our team. This article shows you how to confirm your status and what to look for.

## **✅ Why Your Account Is the Most Reliable Source**

Your account's billing information always shows the current state of your subscription. It is updated directly when a cancellation is processed, so it reflects your real status. Checking it is usually faster and more dependable than waiting on a notification.

## **🛠️ How to Check Your Cancellation Status in the Platform**

1. Log in to your Search Atlas account.
2. Open your **account settings** and go to the **billing or subscription** section.
3. Find your current plan and its status.
4. Look for wording that shows the subscription is cancelled, or set to end on a specific date.
5. Take a screenshot of the page and keep it with your records.

The exact labels may vary slightly depending on your plan and the version of the platform you are using.

## **👀 What Each Status Means**

- **Active with a renewal date:** Your subscription is still set to renew. The cancellation has not been applied.
- **Cancelled or set to end on a date:** Your cancellation was received. In most cases, you keep access to your plan until the end of the period you already paid for.
- **Expired or inactive:** Your subscription has ended and you will not be billed again for that plan.

## **💳 Confirm Through Your Payment Records**

Your payment records give you a second way to verify the cancellation.

- Check your card or bank statement after your normal renewal date. If the cancellation was applied, there should be no new Search Atlas charge.
- Review the billing history in your account. It should show no new invoice after the cancellation date.

## **🧾 Keep Your Own Proof of Cancellation**

If you need a record for your accounting, your team, or your own peace of mind, you can build one yourself.

- Save a screenshot of your billing or subscription page showing the cancelled status.
- Save a screenshot of any chat conversation where a teammate confirmed the cancellation.
- Note the date you cancelled and the date your access ends.

## **⚠️ If Your Account Still Shows Active**

If your billing page still shows an active subscription after you cancelled, do not wait for the next renewal date. Take these steps right away:

1. Take a screenshot of the current billing page.
2. Note the date you submitted your cancellation.
3. Contact our team using the chat widget so they can review your account and confirm the correct status.

## **💡 Tips to Avoid Confusion**

- Check your billing page a few minutes after cancelling to make sure the change is displayed.
- Cancel before your renewal date, not on the same day, so there is time to confirm the change.
- If you manage more than one account or workspace, make sure you are checking the one you cancelled.
- Make sure you are logged in with the account that holds the subscription.

## **💬 Need Further Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.

## **❓ Quick Answers**

- **Where can I see my cancellation status?** In the billing or subscription section of your account settings.
- **Will I lose access immediately?** In most cases, you keep access until the end of your paid billing period.
- **How do I know I won't be charged again?** Your billing page shows a cancelled status, and your statements show no new charge after your renewal date.
- **What if I can't see the status?** Make sure you are logged in to the right account, then reach out through the chat widget.