## **📌 Overview**

If you no longer need your Search Atlas subscription, you can cancel it yourself from the **Billing Services** tab. This article walks you through the steps, explains what to expect afterward, and covers a few things to check first.

## **✅ Before You Cancel**

A few quick checks can save you time and help you avoid surprises:

- **Make sure you are logged in as the account owner.** Only the account owner or a user with billing permissions can manage subscriptions.
- **Export anything you want to keep.** Download reports, keyword lists, audits, and other data you may need later.
- **Check your renewal date.** Cancelling before your next billing date helps you avoid being charged for another cycle.
- **Consider other options.** If cost or usage is the concern, you may be able to change your plan instead of cancelling. Our team can walk you through your options.

## **🧭 How to Cancel Your Subscription**

1. Log in to your Search Atlas account.
2. Open your **account or profile menu** and go to the **Billing** section.
3. Select the **Services** tab. This tab lists the plans and services currently active on your account.
4. Find the plan or service you want to end.
5. Click the **Cancel** option next to that plan or service.
6. Follow the on-screen prompts and confirm your cancellation.
7. Look for a confirmation message on screen. You should also see the updated status in the Services tab.

Menu names and button labels may look slightly different depending on your plan or the version of the platform you are using.

## **🔄 What Happens After You Cancel**

- **Billing stops.** Once your cancellation is confirmed, your plan will not renew at the next billing date.
- **Access.** In most cases you keep access to your features until the end of the billing period you have already paid for. Your Services tab shows the exact date.
- **Add-ons.** If you have add-on services, check that each one shows as cancelled in the Services tab. Cancelling the main plan may not cancel every add-on.
- **Your data.** Download anything you need before your access ends.

## **🔍 Troubleshooting Common Issues**

- **I cannot see the Billing or Services tab.** You may be logged in as a team member without billing permissions. Ask the account owner to cancel, or to update your permissions.
- **I do not see a Cancel button.** Your plan may have been set up through a different channel, such as an agency or partner arrangement, or it may already be cancelled. Check the status shown next to the plan.
- **I cancelled but was still charged.** Check your renewal date and your cancellation confirmation. If a charge was made after you cancelled, contact our team using the steps below so they can review it.
- **I have more than one plan or service.** Each item in the Services tab may need to be cancelled separately. Review the full list to confirm nothing is still active.
- **I cancelled by mistake.** Reach out as soon as possible. Our team can tell you whether your subscription can be reactivated.

## **❓ Frequently Asked Questions**

**Can I cancel at any time?** Yes, you can start a cancellation whenever you like from the Billing Services tab. To avoid being charged for the next cycle, cancel before your renewal date.

**Will I get a refund?** Refund eligibility depends on your plan and billing situation. If you have a question about a refund or a specific charge, our team can review it with you.

**Can I come back later?** You are welcome to resubscribe at any time by choosing a plan from your Billing section or from our pricing page.

## **💬 Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.