## **📌 Overview**

Publishers often ask us two things: when a payout will arrive, and how to change the price of a listed website. This article explains how both work, what to check before you reach out, and what details to have ready so we can resolve your request quickly.

## **💸 How Publisher Payouts Work**

Payouts are linked to individual orders. Whether an order is paid depends on its status, and timing depends on when that status is final. Here is what to expect:

- **Completed orders:** Once an order is delivered and confirmed, it becomes eligible for payout to the payment method on your account.
- **In-progress orders:** These are not paid until the work is delivered and the order is marked complete.
- **Canceled orders:** These are reviewed based on the stage the order reached before it was canceled. A canceled order is not automatically paid out.

Payout timing can vary depending on the order status and any review needed on the payment details. If you do not see a payout you expect, check the order status first.

## **🔄 Updating Your PayPal Account**

If you recently changed your PayPal account, make sure the new details are saved before any payout is sent. Payments go to the details stored on your account at the time of payout.

1. Open your account or payout settings in the platform.
2. Check that the PayPal email shown is the one you want to be paid to.
3. Update and save it if it is outdated.
4. Take note of the date you made the change, since it helps us confirm which payments should use the new account.

Please do not send payment details in a way that bypasses the platform. Payment details should only be changed in your account settings.

## **❌ What to Do About Canceled Transactions**

If one or more of your transactions were canceled and you believe you are owed a payout, here is how to move things along:

1. Open your orders list and confirm each order's current status.
2. Write down the order IDs and the website each one relates to.
3. Confirm that your PayPal details are up to date.
4. Contact our team through the chat widget with the order IDs, and tell us which PayPal account the payment should go to.

A teammate will review each order to determine whether a payout applies and confirm where it will be sent. Because eligibility depends on how far each order progressed, a canceled order may or may not qualify.

## **🏷️ How the Price Counteroffer Process Works**

If you want to change the price for a website you have listed, you can propose a new price. Follow these steps:

1. Go to your list of websites in the platform.
2. Find the website you want to update.
3. Enter the new price you would like to receive per placement.
4. Submit the change and wait for it to be reviewed.

Keep these points in mind:

- **Applies to new orders:** A price change generally applies to future orders, not to orders already in progress.
- **Review may be needed:** A new price may be checked against the site's metrics and current market rates before it goes live.
- **Approval is not guaranteed:** If the price is well above or below what similar sites receive, we may counter with a different amount.
- **Use one currency:** State prices in the currency shown in the platform so there is no confusion.

## **🧾 What to Include When You Contact Us**

Having the right details ready helps us resolve your request in a single conversation. Please include:

- The order IDs for any canceled or unpaid transactions
- The PayPal account you want payments sent to
- The full website URL for any price change
- The new price you are requesting and the currency

## **💡 Tips to Avoid Delays**

- Update your payment details before orders complete, not after.
- Check your orders list regularly so you spot status changes early.
- Request price changes when you have no pending orders on that site to avoid confusion about which price applies.
- Keep your site's information current so price reviews go smoothly.

## **❓ Quick Answers**

- **Will canceled orders be paid automatically?** No. Each is reviewed based on its status when it was canceled.
- **Can I change the price of a site I have already listed?** Yes. Submit a new price for that website and it will be reviewed.
- **Will a new price change an existing order?** Generally no. It applies to new orders.
- **Can I request several payments at once?** Yes. Send all the order IDs together in one message.

## **🛟 Need More Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.