## **🔍 Understanding Paused Accounts**

When a Search Atlas subscription is paused — due to a missed payment, manual pause, or plan cancellation — your account becomes temporarily inaccessible. All your projects, keywords, and reports are preserved on our servers, but you cannot log in or use the platform until the account is reactivated.

If you recently tried to log back in and were unable to access your dashboard, this article will walk you through the steps to get back up and running.

## **🚀 How to Reactivate Your Paused Account**

1. **Go to the Search Atlas login page** at **app.searchatlas.com**.
2. **Enter the email address and password** linked to your original subscription. Use the exact email you signed up with — using a different email will create a new, empty account.
3. If your account is paused due to a billing issue, you will see a prompt to **update your payment method** or **choose a plan**. Follow the on-screen instructions to complete reactivation.
4. Once payment is confirmed, your dashboard and all existing data will be immediately restored.

## **📧 Data Appears Missing? Check Your Login Email**

The most common reason customers see an empty account after reactivating is signing in with a **different email address** than the one originally used to create the subscription. Each email address is treated as a separate account in Search Atlas.

Here is how to identify and fix this:

- **Check your inbox** for any previous welcome emails, invoices, or notifications from Search Atlas. The "To" address on those emails is your correct login email.
- **Try common variations** — for example, a work email vs. a personal email, or an email with and without dots (e.g., john.doe@ vs. johndoe@).
- **Check for Google or social sign-in** — if you originally signed up using "Continue with Google," log in that way instead of entering a password manually.
- Once you log in with the **correct original email**, all your projects, tracked keywords, reports, and settings will reappear exactly as you left them.

## **⚙️ Resetting Your Password If You Are Locked Out**

If you remember your email but cannot recall your password, follow these steps:

1. On the login page, click **Forgot Password**.
2. Enter your account email address and click **Send Reset Link**.
3. Check your inbox (and spam folder) for the password reset email.
4. Click the link in the email, set a new password, and log in.
5. If your account was paused, you will be prompted to reactivate your subscription after logging in.

## **💳 Reactivating After a Billing Issue**

If your account was paused specifically because of a failed payment or expired card, here is what to do after logging in:

- Navigate to **Settings → Billing** in your dashboard.
- Click **Update Payment Method** and enter your new card details.
- Select your preferred plan if prompted and confirm the payment.
- Your account will reactivate immediately, and all data will be restored.

## **🛠️ Still Cannot Access Your Account?**

If you have tried the steps above and are still unable to log in or locate your data, our support team can look up your account and help identify the correct email on file.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.