## **📌 Overview**

If you have decided to cancel your Search Atlas subscription, you can do it yourself from the Billing settings in your account. This article walks you through the steps, explains what to check before you cancel, and tells you what to do if you get stuck.

## **✅ Before You Cancel**

Take a moment to review these points so there are no surprises:

- **Account access:** Billing settings are usually available only to the account owner or an admin. If you do not see the Billing section, ask the person who set up your account to follow these steps.
- **Billing date:** Check your next renewal date on the Billing page. Cancelling before that date helps you avoid being charged for another period.
- **Your data and reports:** Export or download any reports, audits, or data you want to keep before your plan ends.
- **Team members:** Let your team know so they can save any work they need.

## **🛠️ How to Cancel Your Subscription**

1. Log in to your Search Atlas account.
2. Open your **Settings** menu (usually found by clicking your profile or account name).
3. Select **Billing**.
4. Find your current plan and subscription details on the Billing page.
5. Click the option to **Cancel Subscription** (or manage or change your plan, if that is how it appears for your account).
6. Follow the on-screen prompts and confirm your cancellation when asked.
7. Look for a confirmation message on the screen. You should also receive a confirmation in your account's email inbox.

Labels can vary slightly depending on your plan or account type, so the wording on your screen may differ a little from the steps above.

## **🔎 How to Confirm Your Cancellation Worked**

- Return to **Settings** and then **Billing**.
- Check that your plan status shows as cancelled, or that it shows an end date instead of a renewal date.
- Look for a confirmation email. If you cannot find it, check your spam or junk folder.

## **⏳ What Happens After You Cancel**

- Your plan details on the Billing page show when your access is set to end.
- You will not be billed for future renewals once the cancellation is confirmed.
- Your access to features is based on the plan terms shown in your Billing settings at the time you cancel.

For details about charges or refunds on your specific plan, please review the information on your Billing page or ask our team, as outcomes depend on your plan and billing cycle.

## **❓ Common Questions and Fixes**

- **I cannot see the Billing option.** You may be logged in with a team member account that does not have billing permissions. Log in as the account owner or ask an admin to do it.
- **I do not see a cancel button.** Your plan may be managed in a different way, such as through a custom agreement or a different billing method. Our team can help with this.
- **I cancelled but was still charged.** Check the date of your cancellation against your renewal date on the Billing page, then let our team know so they can review it.
- **I want to pause or downgrade instead.** Check the Billing page to see whether a different plan is available. Our team can also help you pick an option that fits your needs.
- **I cancelled by mistake.** Contact our team as soon as possible so they can advise on your options.

## **💬 Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.

To help us resolve your request faster, let us know the name of the account owner and, if you can, what you see on your Billing page.