## **πŸ” What Does "Inactive" Mean?** If you see β€œYour account is inactive” when attempting to sign in to the publisher portal, your publisher account has been deactivated. Deactivation changes the account’s status rather than deleting its record. Staff assistance is required to reactivate it. (`linkgraph/app/publisher/account/api/views.py:276–283`) An inactive status can result from staff action or an automatic process that deactivates a publisher when all its publications are inactive. The login message alone does not explain the cause. (`linkgraph/app/core/publisher/celery\_tasks.py:1175–1181`) ## **❓ Why Might a Publisher Account Become Inactive?** Publisher accounts can be deactivated by staff or automatically when all their publications are inactive. Individual publications have separate deactivation reasons. (`linkgraph/app/core/publisher/admin.py:989–999`; `app/core/publisher/celery\_tasks.py:1175–1181`) - Publication quality checks: Individual websites can become inactive because of low Domain Authority, low organic traffic, high spam scores, or insufficient URL quality. If all your publications are inactive, your publisher account can also be deactivated automatically. (`linkgraph/app/core/content/models.py:9139–9153`) - Verification issues: A publication can become inactive if its verification tag is removed. Missing or outdated profile or payment details should not be assumed to explain an inactive publisher account. (`linkgraph/app/core/content/models.py:9139–9153`) - Website availability and verification: A publication can become inactive after repeated URL health-check failures or removal of its verification tag. If all your publications become inactive, your publisher account can also be deactivated automatically. (`linkgraph/app/core/content/models.py:9140–9144`; `app/core/publisher/celery\_tasks.py:1175–1181`) - Publication activity and ownership checks: A publication may become inactive when it lacks verified ownership or a completed order within the relevant recent window. This is different from deactivating an account simply because you have not signed in recently. (`linkgraph/app/core/content/models.py:9152`) - Other publication-level reasons include excessive publishing-deadline rejections and manual deactivation. Ask support to confirm the reason affecting your account rather than assuming a particular guideline violation. (`linkgraph/app/core/publisher/celery\_tasks.py:1183–1211`; `app/core/content/models.py:9147`) Start by recording the exact message shown during your publisher-portal login attempt. Contact support to confirm why the account is inactive and whether reactivation is possible. ## **βœ… Step-by-Step: Check Your Account Status** 1. Try signing in to the publisher portal. If you receive β€œYour account is inactive,” record the message and contact support. (`linkgraph/app/publisher/account/api/views.py:280–281`) 2. You do not need to access your profile to report this issue. Send support the exact login error and the email address associated with your publisher account. 3. Check for any emails you have received about your publisher account or publications. If no explanation is available, ask support to confirm the reason; the inactive-account login message does not provide it. 4. Confirm that your website is live, loads correctly, and is still the site connected to your publisher profile. 5. Tell support about any known changes to your contact or payment information. If access is restored, review those details in Account Settings; updating them should not be presented as a guaranteed reactivation fix. (`publisher-frontend/components/common/Header.js:74`) 6. Make a note of the exact wording of any status message. This helps our team find the cause faster. ## **πŸ”„ How to Request Reactivation** If you believe your publisher account should be active, contact support to request a review. Reactivation requires staff action and is not guaranteed. Gather the following information to help support investigate. (`linkgraph/app/core/publisher/admin.py:982–987`) - The account name or the website connected to your publisher profile - The date you first noticed the inactive status - Any message or status text shown in the platform - A short summary of recent changes to your site or profile, if any Fix anything you can already see is a problem, such as missing details or a site that is offline, before requesting the review. This gives the review team an up-to-date picture of your account. ## **🚫 What If Reactivation Is Denied?** A denied reactivation means that after review, the account did not meet the requirements for publisher access at that time. This does not always mean the decision is permanent. Here is what you can do: 1. **Ask for the reason.** Request the specific reason for the decision so you know exactly what needs to change. 2. **Correct the issue.** Update your site, content, or account details to address the reason given. 3. **Ask whether a new review is possible.** Once changes are made, ask whether the account can be reviewed again. 4. **Provide supporting details.** If you think the decision was based on incorrect information, explain why and include any relevant context. Please keep in mind that eligibility depends on the platform's review criteria. Our team can explain the decision and next steps, but cannot guarantee that an account will be restored. ## **πŸ’‘ Tips to Keep Your Publisher Account Active** - Keep your profile, website details, and payment information accurate and up to date. - Make sure your connected website stays online and accessible. - Follow the platform's content and quality guidelines on every submission. - Sign in and use your account regularly. - Check platform notifications often so you can respond quickly to review requests. ## **πŸ™‹ Frequently Asked Questions** **Was my account deleted?** No. An inactive account is not the same as a deleted account. Your account still exists, but its access is restricted until the status is resolved. **Will I lose my data?** An inactive status does not by itself remove your account information. If you have concerns about specific data, mention them when you contact our team. **How long does a review take?** Review times vary depending on the reason for the status change and the details needed. Providing complete information at the start helps avoid delays. **Can I submit another request after a denial?** In many cases, yes, especially after you have fixed the reason given. Ask our team whether your account is eligible for another review. ## **πŸ’¬ Need More Help?** If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team. When you connect, share your account name, the status message you see, and any steps you have already taken. This helps our team review your case quickly and explain your options clearly.