## **💡 Overview**

Sometimes customers notice a recurring charge, such as the $199/month Growth plan, and don't remember choosing it. This article explains how to confirm what you were billed for, stop future charges, and ask our team to review a refund request.

Refunds for unintended charges are reviewed by our team case by case. Contacting us quickly and giving clear details helps us resolve your request faster.

## **🔍 Step 1: Review Your Charges**

Before requesting a refund, check what was billed so you can describe the issue accurately.

1. Log in to your Search Atlas account.
2. Open your account settings and go to the **Billing** section.
3. Look at your current plan name and monthly price.
4. Review your invoice or payment history for the dates and amounts of each charge.

Write down the plan name, each charge date, and the total you want reviewed. For example, three monthly charges of $199 add up to $597.

## **🛑 Step 2: Cancel Your Plan to Stop Future Charges**

Cancel as soon as you notice an unexpected charge, even if you are still waiting on a refund decision. This prevents further billing.

1. Go to **Billing** in your account settings.
2. Open the Services tab and find your plan row.
3. Open the row's menu, choose Cancel, and follow the prompts. Cancelling a plan keeps access until the end of the current billing period and then deactivates it.
4. Check that the row status shows Pending Cancellation, with the billing date shown as "Cancelling on [date]."

If you can't find the cancellation option or your plan status looks wrong, our team can help you cancel directly through chat.

## **📝 Step 3: Gather the Details for Your Request**

Having these details ready lets our team review your request without back-and-forth:

- The name of the plan you were charged for (for example, Growth at $199/month)
- The dates and amounts of each charge
- The total amount you are asking to have refunded, or whether you are asking only for the most recent charges
- A short explanation of why the charges were unintended, such as not realizing a plan started after a trial or sign-up
- Whether you have already cancelled, and if so, the date
- Whether you used the platform during the billing periods in question

## **💬 Step 4: Contact Our Team**

Our live chat is the fastest way to have your cancellation and refund request reviewed. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.

Once connected, share the details from Step 3 in your first message. A good example:

- I was charged $199 on three dates for the Growth plan and did not intend to subscribe. Please cancel my plan and review a refund for the charges.

## **⏳ What to Expect After You Request a Refund**

- **Cancellation:** Our team can confirm your plan is cancelled and tell you the date your access ends.
- **Review:** Your charges are reviewed based on your account history and billing details.
- **Outcome:** Depending on the review, a refund may be approved in full, approved for part of the charges, or declined. We will explain the decision.
- **Timing:** If a refund is approved, it goes back to your original payment method. Your bank or card provider determines how long it takes to appear.

## **🛡️ How to Avoid Unexpected Charges in the Future**

- Check the plan name and price on any checkout or upgrade screen before confirming.
- Review your Billing section regularly to see your active plan and next billing date.
- Cancel before the renewal date if you do not want to continue.
- If you start a trial, set a reminder for the day before it ends.
- If you share an account with teammates, check whether someone else started a subscription.

## **❓ Frequently Asked Questions**

**Will I definitely get a refund?**

Refunds are not automatic. Every request is reviewed individually, and our team will explain the outcome.

**Can I ask for only my most recent charges?**

Yes. You can request a full refund or limit it to the most recent charges. State which you prefer when you contact us.

**Will cancelling remove my access immediately?**

That depends on your billing cycle. Your plan may stay active until the end of the period you already paid for. Our team can confirm your exact end date.

**How do I get confirmation that my plan is cancelled?**

Check your Billing section for the updated plan status. You can also ask our team in chat to confirm the cancellation and the date it takes effect.

**I don't recognize the charge at all. What should I do?**

Review your Billing section first. If you still don't see a matching plan or payment, contact our team through chat and share the charge date and amount so we can investigate.