## **Where the email connection is set up**

The email connection for Digital PR is configured in your own email account, not inside the Search Atlas dashboard. For Gmail, that means the settings live in your Google account.

## **What the connection needs**

Gmail will not accept your regular Gmail password for this connection. The setup requires an App Password, and 2-Step Verification has to be turned on in your Google account before Google will let you create one. A connection attempt made with the normal Gmail password fails every time, even when the password itself is correct.

The full setup steps, including where to generate the App Password, are in [Connect Email with SMTP/IMAP in Search Atlas](https://help.searchatlas.com/hc/searchatlas-help/articles/1786755460-connect-email-with-smtp-imap-in-search-atlas).

## **If it still fails**

Confirm 2-Step Verification is on, generate a new App Password, and use that value rather than your Gmail password. If the connection still fails after that, click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team.