## **What the 1:1 onboarding call is**

The 1:1 onboarding call is a one-time session where a Search Atlas specialist walks you through the platform. It is available during your free trial. It is not a standing support channel, and it cannot be added back to an account once the trial window has passed.

## **How to book it**

1. Look for the onboarding banner at the top of your dashboard and book from there.
2. If the banner is not there, use the onboarding scheduler: https://meetings.hubspot.com/rafael-hernandez4/search-atlas-onboardings?uuid=7735cc33-9967-4640-8d02-8194bfd2d975

A link that sends you to a sign-up page instead of a calendar means the booking page did not load. Use the scheduler link above.

## **If you no longer see the option**

If the banner is gone and the scheduler will not take a booking, the onboarding call is no longer available for your account. It is a one-time benefit tied to the trial, and support cannot turn it back on.

You can still learn the platform in the group training sessions, which run regularly and cover how the tools work. You can also start using the account right away: add your website and connect Google Search Console from the dashboard without waiting for a call.

## **Need help booking**

If the scheduler link does not load or you see an error, click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team.