## **🔍 What happened**

OTTO PPC is designed to keep campaign data connected to the Google Ads account selected in the account switcher. A known issue could cause Smart Ads to load campaigns from another account or cause audit links to retain a previously selected account. Fixes for these issues have been completed, although outdated deployments may still show the problem.

## **✅ Check the selected account**

1. Open OTTO PPC and review the Google Ads account shown in the account switcher.
2. Confirm that the account name and customer ID match the account you intend to manage.
3. Before reviewing campaigns, Smart Ads, or audit links, switch to the correct account if needed.
4. Refresh the page after switching accounts and confirm that the campaign list belongs to the selected account.

## **💳 Verify billing and account access**

An account can be active without having a valid payment method. In Google Ads, confirm that the intended account has an active billing setup, a valid payment method, and no billing hold. Also verify that your Google login has the required access to manage campaigns in that account.

If billing is incomplete, Google Ads may pause campaigns or limit account activity. This does not normally cause an account switch, but completing billing setup helps ensure the correct account is ready to run campaigns.

## **🛡️ Prevent future issues**

- Use the account switcher deliberately, especially when managing multiple Google Ads accounts.
- Confirm the customer ID before creating, editing, or auditing campaigns.
- Avoid keeping multiple OTTO PPC tabs open on different accounts.
- Sign out and back in if the account name, campaigns, or audit links do not match.
- Keep Search Atlas updated so you receive the latest fixes.

## **🚨 If the wrong account still appears**

Stop making changes until the correct account is displayed. Record the selected account name, customer ID, affected campaign, and the page where the mismatch occurred. Then refresh the page, sign out and back in, and check the account switcher again.

If the issue continues, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.