## **💡 Why did I receive an invoice?**

An invoice is created when your annual subscription starts, renews, or changes. Annual plans are billed upfront for the selected subscription period, so the invoice may cover the full year rather than one month.

## **🔢 Why is my OTTO quota showing 4 instead of 5?**

Annual subscriptions may include 5 OTTO slots instead of the 4 slots included with some monthly plans. After an annual upgrade, billing and product quota can occasionally become out of sync. This known limitation, tracked as QPB-631, may cause paid OTTO slots to be missing even though your billing records show the annual subscription.

1. Open **OTTO SEO** from the left sidebar.
2. Review the number of available OTTO slots and your active projects.
3. Compare the displayed quota with your annual subscription invoice or plan details.
4. Keep the invoice available if the product shows fewer slots than your annual plan includes.

## **💰 How do annual refunds work?**

A full annual refund cancels the subscription and rescinds the OTTO benefits associated with that subscription. This means the annual OTTO quota is removed when the full refund is processed.

Partial refunds do not automatically remove OTTO quota. They require a manual review, particularly when OTTO projects are active. Do not assume that a partial refund will immediately change the number of available slots.

## **🛠️ What should I do if my quota is incorrect?**

1. Confirm that the annual subscription is active and that the invoice reflects the expected plan.
2. Check **OTTO SEO** for active projects and the current slot count.
3. Do not delete active projects solely to correct a quota discrepancy.
4. Open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.

Our team can review the subscription, invoice, OTTO projects, and quota history. They can also determine whether a billing correction or manual review is needed.

## **✅ Key points**

- Annual plans are billed upfront and generate an invoice for the subscription period.
- An annual plan may include 5 OTTO slots instead of 4.
- Billing-to-quota delays can make paid slots appear missing.
- A full annual refund cancels the subscription and removes its OTTO benefits.
- Partial refunds require manual review and do not automatically remove quota.