## **🔍 Overview**

The **Find Publishers** button in Site Catalog lets you discover relevant publishers for your website. In some cases, clicking this button may not trigger a publisher search — and a JavaScript error may appear in your browser. This article explains the most common causes and how to fix them.

## **⚠️ Common Symptoms**

- Clicking **Find Publishers** does nothing — no results load and no search request is sent.
- A JavaScript error appears in the browser console after clicking the button.
- The publisher-search feature works for some websites but not others.

## **🛠️ Step-by-Step Troubleshooting**

1. **Check your URL format.** Make sure the website URL entered in Site Catalog is correctly formatted. Use the full domain without trailing slashes (e.g., **quicksortindia.com** rather than **www.quicksortindia.com/**). Inconsistent URL formats can prevent the publisher-search request from firing correctly.
2. **Remove the "www" prefix if present.** Some domains trigger a JavaScript parsing error when entered with the **www.** prefix. Try removing it and entering just the root domain (e.g., **quicksortindia.com**), then click **Find Publishers** again.
3. **Clear your browser cache and cookies.** Cached scripts can interfere with button functionality. Clear your cache, close and reopen your browser, then log back into Search Atlas and retry.
4. **Try a different browser.** Test the feature in an alternative browser (e.g., Chrome, Firefox, or Edge) to rule out browser-specific JavaScript conflicts.
5. **Disable browser extensions.** Ad blockers, privacy extensions, or script blockers can prevent publisher-search requests from being sent. Temporarily disable all extensions and try again.
6. **Check for JavaScript errors in the console.** Open your browser's developer tools (press **F12**), go to the **Console** tab, click **Find Publishers**, and note any red error messages. This information is helpful when contacting support.

## **✅ Confirming the Fix**

After following the steps above, a successful publisher search will display a list of relevant publisher results below the **Find Publishers** button. No error messages will appear in the browser console, and the network request will complete without issue.

## **💡 Best Practices for Site Catalog**

- Always enter the root domain without "www" or trailing slashes when adding a site.
- Use a modern, up-to-date browser for the best compatibility with Search Atlas features.
- If you manage multiple sites, verify each one is correctly listed under **Site Metrics** (Left sidebar → **Site Metrics** → **Overview**) before using publisher filtering.

## **🆘 Still Need Help?**

If the **Find Publishers** button is still not working after completing the steps above, gather the JavaScript error message from your browser console and the exact URL you entered. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.