How do I cancel my Search Atlas subscription?

You can cancel your subscription yourself at any time from your dashboard. Your access continues until the end of the current billing period.

1. Click your profile avatar in the top-right corner of the dashboard.
2. Select Billing from the menu.
3. Open the Services tab (you can also go directly to https://dashboard.searchatlas.com/billing?tab=active-services).
4. Locate your active service in the list.
5. In the Actions column on the far right of your plan row, click the three-dot menu.
6. Choose Cancel and confirm when prompted.

What happens to my projects when I cancel?

When you cancel, your projects are frozen, not deleted. If you reactivate your account in the future, your projects and their progress will still be available.

How do I cancel a trial?

If you do not cancel before the trial ends, the account automatically transitions into a paid subscription. To avoid being charged, cancel before the trial ends from the same place: profile avatar, then Billing, then the Services tab, then the three-dot menu on your plan row and Cancel. If you do not see a Cancel option, check the troubleshooting steps below before contacting support.

I can't find the three-dot menu. What should I do?

The Actions column sits on the far right of the services table, so on narrow screens it can be hidden. First scroll the table horizontally to the right. If there is nowhere to scroll, zoom out of the page until the Actions column appears. If you still cannot find it, start a live chat and share a screenshot of what you see on your Billing page so the team can point you to the exact step.

Can I get a confirmation that my cancellation went through?

After confirming, the cancellation is reflected on your account. If you need written confirmation, share the email associated with your account in a live chat and the team will verify it for you.

If you need anything else, start a live chat and the team will help.