## **🔐 Restore your admin login**

If your main administrator account is inactive or you cannot sign in, first confirm that you are using the correct login email and password. Check for typing errors, try resetting your password, and make sure you are signing in through the current Search Atlas platform.

If access is still unavailable, do not create a second administrator account. A team member must verify the account and reactivate the existing admin login. Have the affected email address ready, such as **brian@infintechdesigns.com**.

## **🧾 Request an account review**

1. Open the Search Atlas platform.
2. Open the chat widget in the bottom-right corner.
3. Type **human teammate**.
4. Explain that your main admin account is inactive or cannot log in.
5. Provide the affected login email and any relevant error message.

For security, never share your password, authentication codes, or payment details in chat. The team may request information needed to verify account ownership.

## **💳 Dispute a top-up charge**

If you do not recognize a top-up charge or believe you were charged incorrectly, request a billing review through the platform chat. Include the account email, charge date, amount, currency, and a short explanation of the issue. Do not include full card numbers or security codes.

Top-up charges may be valid when an account reaches its usage limit or when automatic top-ups are enabled. Before disputing a charge, review your billing and top-up settings to confirm whether automatic funding was active.

## **🛡️ What happens next**

The team will verify account ownership, review the login status or transaction details, and explain the available resolution. Keep any receipts, screenshots, or transaction references available, while removing sensitive payment information before sharing them.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.