## **🔎 What happened**

An unfinished working note may have been saved or published as the name of a playbook in the Playbook Library. This can make an internal draft appear as a customer-facing or reusable playbook title.

## **🛠️ What to check**

1. Open the Playbook Library.
2. Find the playbook with the unfinished note as its name.
3. Open the playbook and review its title, instructions, and status.
4. Confirm whether the content is a draft, an active playbook, or an accidental publication.

## **✏️ Correct the playbook**

1. Rename the playbook with a clear, descriptive title.
2. Remove unfinished notes, placeholders, and internal comments from the playbook content.
3. Save the updated playbook.
4. If the playbook was published accidentally, unpublish or archive it when that option is available in your workspace.
5. Refresh the Playbook Library and confirm that the corrected name appears.

## **✅ Prevent the issue**

- Use a clear title before saving a new playbook.
- Keep working notes separate from final playbook instructions.
- Review the title and content before publishing.
- Use draft status while the playbook is still being edited.

## **🚨 If the issue continues**

If an unfinished working note is published again, or you cannot rename, unpublish, or archive the affected playbook, record the playbook name and the steps that caused the issue. Avoid deleting the playbook until the issue has been reviewed.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.