## **💡 What This Article Covers**

If your recurring Platinum account benefits are no longer available, this guide explains what information to provide when reporting the issue.

## **🛠️ How to Report Missing Benefits**

Contact our support team so they can investigate why your recurring Platinum benefits are no longer available. Provide your account details, the benefits that are missing, and when you first noticed the issue.

Support can review the reported issue and advise on the next steps.

## **✅ What to Include in Your Request**

- Your account or workspace name.
- The Platinum benefits that are missing, including any OTTO SEO or AI Visibility benefits.
- When the benefits stopped appearing or reset.
- Any relevant error message or recent account change.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.