## **🔐 Account activation and login**

Account activation enables a user to access Search Atlas. If an administrator cannot sign in, first confirm that they are using the email address associated with the account and that the invitation or activation message has been completed.

1. Open the Search Atlas login page.
2. Enter the administrator’s registered email address.
3. Use the activation link or password reset option if the account has not been activated or the password is unknown.
4. Check spam or filtered folders for activation and password-reset messages.
5. Try again using the same email address that was invited to the account.

For example, if the main administrator cannot log in, confirm that the administrator account was created with the correct address and that activation was completed. Creating a second account with a different address may not resolve access to the original workspace.

## **🧭 If activation does not work**

Activation problems can result from an incorrect email address, an expired invitation, a password issue, or an account that has not been fully enabled. Do not share passwords or verification codes.

<

- Confirm the exact email address used for the account.
- Request a new activation or password-reset link.
- Open the link in a current browser window and complete all required steps.
- Clear an old reset link and use the newest message if multiple links were received.

## **💳 Recurring top-up cancellation**

A recurring top-up is a billing add-on that automatically replenishes or increases account capacity. Canceling it is separate from activating a user account and does not disable the account.

When a recurring top-up is canceled, the change is generally scheduled for the end of the current billing cycle. Your existing top-up capacity remains available until that date. The recurring charge or quantity change should stop after the scheduled cancellation takes effect.

## **🛠️ Request a top-up cancellation**

1. Sign in with an account that has billing or workspace-management permissions.
2. Open the billing or account management area in Search Atlas.
3. Review the active recurring top-up, including its quantity and next billing date.
4. Choose the available cancellation option and confirm the scheduled change.
5. Save the confirmation or note the effective date for your records.

Self-service cancellation availability may vary by top-up type and the current billing flow. If no cancellation option is shown, do not repeatedly change the top-up quantity; ask the team to review the billing setup.

## **✅ Activation and billing are separate**

Activating an administrator account restores or enables platform access. Canceling a recurring top-up changes a future billing add-on. Completing one action does not automatically complete the other.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.