## **🚦 What causes the Playbook cooldown?**

OTTO may place a temporary cooldown on a Playbook after repeated redirect errors or unsuccessful actions. This protects your site from additional changes while the issue is reviewed.

## **🔍 Check the OTTO error first**

1. Open **AI SEO → OTTO SEO** from the left sidebar.
2. Review the affected Playbook and its error details.
3. Confirm that the target URLs, redirect destinations, and site access are correct.
4. Fix any redirect loops, invalid destinations, missing pages, or conflicting rules on your site.

## **🔄 Request a cooldown reset**

Customers cannot manually override a Playbook restriction from the interface. After correcting the underlying redirect issue, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.

Include the project, affected Playbook, approximate failure time, and the error message. Our team can review the failure and determine whether the cooldown can be reset safely.

## **📊 Review possible crawl charges**

If repeated failures may have triggered multiple crawls, include the approximate dates and times in your message. Our team can review the related activity and explain any applicable usage or billing impact. Do not repeatedly retry the Playbook while the issue is being investigated.

## **✅ Prevent repeat failures**

- Test redirect destinations in a browser before retrying.
- Check that URLs use the correct protocol, domain, and path.
- Remove redirect loops and chains where possible.
- Wait for the cooldown review before starting another Playbook run.
- Keep the error details available so the issue can be diagnosed quickly.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.